Well, you were right! The case was a counterfeit. It was a very realistic "fake" compared to another Mophie case that I have. It actually came in the sealed factory box with the charger and instruction manual. The Ebay seller had 100% positive feedback. Someone is does a really good job making these "fakes". I actually sent the case to Mophie and they deemed it counterfeit. It sounds like they keep the fake case, but offered me a 40% coupon for another case when purchased directly from there website.