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Member Since: Aug 02, 2011
Location: Tyneside, UK
Posts: 108
badshoehabit will become famous soon enough
Mac Specs: Mac Book Pro MC721: 500GB 15.4" 16GB Core i7 OS Mavericks 10.9.2 iPhone 4s 16gb

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I got a Verbatim Store and Go 500gb portable hard drive after buying my MBP a couple of months ago. It says on the box it's suitable for PC or Mac but the computer seems not to be able to recognise it. Today I spent 30 minutes on the phone going through various procedures with the Verbatim technical people and, although she said the drive was correctly formatted, her conclusion was that it may not be getting enough power from the computer to work - even though it was plugged into the mains all the time we talked.

This hard drive is a (free) replacement for a WD Passport which I used with my Windows laptop but which refused to be reformatted on the Mac. This gives some credence to what the adviser said - that it's the Mac, not the drive. She suggested getting a USB extension cable but did not explain why that would make a difference.

Has anyone any experience of this problem and how to resolve it (apart from going back to the shop)? Any advice gratefully received.

I can do back ups via Time Machine but I want a safety net for six years of photos which I transferred from my previous laptop via SD card. Maybe I should just stick to memory cards.
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