i shouldn't blame apple, i just meant this was my first experience buying a mac unfortunately. just upset me that a courier service is so unprofessional that they'd let a package fall and end up damaged. not surprised at all really. its just annoying to wait thats all. i did mess around with the laptop a little before i boxed it back up looking at how it works/runs and the different applications etc and i absolutely LOVED it. especially love the hand gestures. everything just opens up so quick. unlike windows where you double click some program and it takes 4-10 seconds to open. really cool. love the mac from what i have seen of it.