12-30-2010, 03:18 AM
Configuration of my iMAC:
Mac OS X v10.5 Leopard
NVIDIA GeForce GT 130 graphics processor with 512MB of GDDR3 memory
24-inch model with 2.93GHz processor
Intel Core 2 Duo processor
640GB 7200-rpm Serial ATA hard drive
(Serial No. W89162010TL). I bought this for my cousin for her studies. I got this machine for INR 87,000.
I approached the reseller from whom I bought this machine. After diagnose I was advised that the LCD screen & motherboard needs to be replaced. The total cost as they advised is INR 70,000. When I bought this machine as a customer I was not told about the hardware replacement costs. I was not even told about the Apple care package in detail. Therefore even after investing a big sum of INR 87000 I did not buy the apple care package which is for only INR 9000. As a customer I am a novice in Apple hardware and I would have expected the apple reseller to tell me the following things in detail:
Why is Apple offering the care package. Why isn’t Microsoft or IBM offering such packages.
What is its use and how will it help me.
What are the various hardware costs and what will be the implications if I am not covered by this apple care package.
Being a student it is not at all possible for my cousin to invest another INR 70,000 to get the LCD & motherboard replaced. Her studies have now come to a complete halt as we bought this iMAC for her studies. So I have had to take a stand and make things work for her.
I am extremely happy with the Apple technology as a whole. Not once in these 1.3 years did I face any problem of viruses or crashed software. This is so user friendly as compared to Windows. However just because of the extremely poor services and utter lack of professionalism by the resellers I would not like to recommend an Apple machine to anyone at all.
Apple reseller from whom I bought this machine:
Unicorn Infosolutions Pvt. Ltd.
New Delhi – 17, INDIA
Tel No. : 011-40661666/ 9811471944
I WANT TO RAISE THIS ISSUE DIRECTLY WITH THE APPLE INDIA COUNTRY HEAD AND APPLE GLOBAL SALES HEAD. I HAVE NOT GOT ANY HELP FROM APPLE CUSTOMER CARE AS WELL.
CAN YOU IF POSSIBLE HELP ME WITH THE NAMES & EMAIL IDs OF THESE PEOPLE? I GOT TO KNOW THAT APPLE INDIA SALES HEAD IS "MANEESH DHIR". BUT CAN'T FIND HIS EMAIL ID.