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Andrew W Scott

 
Member Since: Nov 11, 2010
Posts: 11
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Ok, so nothing bad happened for a week but then a bit of a disaster struck!

This is what happened:

I have a mailbox called '* TO DO (oneoffs in here)' under the 'ON MY MAC' section of Mac Mail (see attached screenshots).

In the parent/child/grandchild tree structure, the '* TO DO (oneoffs in here)' mailbox had 25 'child' mailboxes under it. The first eleven started with numbers:

>01 Issue 8
>02 Party 1st birthday
>03 Media kit
…[04 through 10]
>11 Website

...followed by 14 more that started with letters:

> Apple Office for Mac 2011
…[11 more mailboxes]
> P Wuu work
> Taiwan project…

The '01 Issue 8' had 32 other 'grandchild' mailboxes under it.

The order of mailboxes within their parent mailbox is not necessarily alphabetical, sometimes I move them around to an order that is more logical to me.

Ok, that's where I was at.

Now I will tell you what I did.

1. I moved a couple of the 'numbered' child mailboxes in '* TO DO (oneoffs in here)' to become child mailboxes of '01 Issue 8' and renamed them
2. I renamed some of the other numbered sub-mailboxes in '* TO DO (oneoffs in here)', by changing the numbers at the start of them.

Now I will tell you the result.

Suddenly at the bottom of the list of child mailboxes in '* TO DO (oneoffs in here)' i noticed a NEW greyed-out mailbox called '01 Issue 8 content' with an arrow indicating that it had child mailboxes. The new '01 Issue 8 content' mailbox was empty. I clicked the arrow to open up the tree, and there was a new, empty (but NOT greyed-out) child mailbox in there called 'SH FN The Bunnies are Back!', which is the name of a child mailbox under '01 Issue 8'.

When I went to the REAL 'SH FN The Bunnies are Back!' mailbox (under '01 Issue 8' which in turn is under "*TO DO'), 18 of the 19 emails in it had the strange behaviour I described in earlier posts of being 'empty' (i.e. there was no email in there, but the index/heading details were still there.) For some bizarre reason, one random email was spared.

I took six screenshots (which I will walk you through below), and then rebuilt the mail box. Lo and behold, the 18 'missing' emails disappeared from email list, and the one email that was spared remained behind.

Of course, this is really scary, because I now have no confidence that emails won't just suddenly disappear on me.

Now I will walk you through the six screenshots.

1. 22 Nov 10 at 09:31:01 GMT+8

Here is a shot of the mailbox the disaster occurred in, 'SH FN The Bunnies are Back!', immediately after the disaster. Note the 19 emails in the email list with all their details (to, from, date, subject, etc) and notw that it says there are 19 emails in the mailbox (there aren't, there's really only 1). Note also that I have the first email in the mailbox selected but that the preview pane is entirely blank (because that email really isn't there anymore).

2. 22 Nov 10 at 09:31:55 GMT+8

Here is a shot of the same mailbox, but this time the one email that was spared is selected. Note that the email displays normally in the preview pane.

3. 22 Nov 10 at 09:32:02 GMT+8

Here is a shot of the same mailbox, but this time I have selected the 7th email in the list. Note that the related emails in the same thread are displayed as highlighted in light blue (the actual selected email is highlighted in dark blue), so even the index information of which are related emails in the same thread is being retained. Sadly, the email body itself is not being retained!

4. 22 Nov 10 at 09:32:40 GMT+8

Here is a shot of the same mailbox, but this time I have selected the 10th email in the list. Note that the 11th email is a related email in the same thread (displayed as highlighted in light blue).

5. 22 Nov 10 at 09:34:51 GMT+8

Here is a shot of the same mailbox, just before I am about to rebuild it. You can see I have selected the 'Rebuild' menu item under the 'Mailbox' drop down menu item, and I am about to push the button.

Note the maximum number of attachments to a post is 5, so this sixth attachment has been uploaded on the next post.

6. 22 Nov 10 at 09:34:57 GMT+8

Here is a shot of the same mailbox, just six seconds later, after I have rebuilt the mailbox. Notice the 18 'missing' emails are now gone and the one 'spared' email is still there, details and body intact.

I haven't deleted the phantom mailboxes that were created, just in case some property of them might be part of finding the solution.

Can anyone help me? Please....! Pretty please........!
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