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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,508
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

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I'm here in the US but I'm betting that your ISP networks in Australia are not very different from ours. In my experience with trouble shooting network difficulties, a traceroute failure is almost always an ISP problem not that of the router or computer.

Of course the techs you speak with (like the ones here in the US) will never admit fault and will always try to blame it on your computer. Or, they will say it's because you have a Mac.

Not much you can do except try to "educate" them. Good luck with it.

Let us know....
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