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Phyllis21

 
Member Since: Jan 27, 2010
Posts: 9
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I'm in eastern Australia, on a fast cable plan from Telstra. This Mac is hard wired to the Telstra-supplied Motorola SBG900 router, while three other Macs connect to it via an Apple network/Airport Extreme.

Everything is working fine, except for some latency issues in an online game (World of Warcraft) played on this Mac. As part of my investigation of that, I used Network Utility to perform a traceroute, initially to the game server then to various other sites. Same result in each case - the first hop, and every subsequent hop, is 3 asterisks = failure.

So I spoke to Telstra, and the not-overly-impressive tech eventually told me that this result means the problem is with my Mac, not the router.

But the same first-hop-failure occurs when I try a traceroute from any of the other Macs, which connect wirelessly. I'm thinking, as your average IT dolt, that this might be because the Mac network connects to the modem via the hard-wired Mac anyway, so maybe the tech can still be right.

Does his insistence that it is not a router problem, make sense? If it IS my Mac, how do I find out what the problem is?

P.S. Running OS X 10.6.4, on

Model Name: iMac
Model Identifier: iMac8,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.8 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 6 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM81.00C1.B00
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