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chscag

 
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Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 41,404
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Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

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It sounds like your hard drive died. You probably need to get it replaced. Where are you in Brazil?

Here is the phone number for Apple support in Brazil and web site:

Brazil 0800-761-0880 Apple - Support - Brasil

I assume you can speak Portuguese? If not, they probably also speak English.
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