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Fomer
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Ouch! I hate that for you stealth, I did a lot of checking around when I bought my mac and I have seen soooo many post about how crappy the support for apple seems to be. Well I went ahead and purchased my powerbook so far no problems... but if something tears up i'd like to believe Apple would fix it for me and not be (fill in word of choice)-heads about it!

As its been said, don't stop till you problem is fixed keep telling them you want to speak to thier supervisor eventually you'll find someone with common-sence enough.
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