I've had my macbook pro since April, and I've had a problem with kernel panics since I got it. After dealing with them for a few months, I finally got annoyed and went to the apple store. the first time, I was recomended to reinstall os x, which I did, and that did not fix the problem. the second time I went, they told me to run without my stick of crucial ram (1gb), which I also did, and again it still kernel paniced. the last time I went, they finally did something useful and replaced my logic board. I just got it back today, and guess what? it kernel paniced again as soon as I woke it up from sleep.
now, my question is what should apple do now? I have an appointment with them scheduled for tomorrow at 10AM (so if possible please try to reply before then). however, I leave tomorrow night (around midnight) for college, so I therefore cannot let them have my laptop because I will be needing it. is it fair for me to request a brand-new laptop from apple? this will have been the 4th time I have had to make an appointment there, and now it is simply too late for them to do anything other than replace it. I feel they should have tried doing something more useful the first two times I went in there, when I was able to give them the laptop for a more detailed analysis.
thanks any advice guys.
now, my question is what should apple do now? I have an appointment with them scheduled for tomorrow at 10AM (so if possible please try to reply before then). however, I leave tomorrow night (around midnight) for college, so I therefore cannot let them have my laptop because I will be needing it. is it fair for me to request a brand-new laptop from apple? this will have been the 4th time I have had to make an appointment there, and now it is simply too late for them to do anything other than replace it. I feel they should have tried doing something more useful the first two times I went in there, when I was able to give them the laptop for a more detailed analysis.
thanks any advice guys.