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A number of folks on the forum have recommended visiting a local Apple Store as a step toward solving various problems reported here.
Tonight, I went to my local Apple Store (Montgomery Mall, Maryland). At 6pm, they had flashing video signs at the Genius Bar saying "no more Geniuses available tonight." There were six iPod and eight Mac users in the queue. With four hours left before the store closed, they stopped taking requests for help.
It's the height of Christmas shopping season and there was a single "Genius" working at the bar. Well actually there were two, but one guy was playing on one of their wired-in computers and literally ignored customers who spoke to him. How many people are going to stand around for hours waiting for technical help?
The one guy who was working seemed oblivious to the situation. He was helping the same woman the entire time I was there (more than half an hour) and I finally gave up waiting when they started talking about their pets.
There were, however, about a dozen salespeople available to sell me anything I wanted. As soon as they learned I already owned the Apple product they pointed me toward the Genius Bar and walked away.
Is this typical? Should I just write off using the Apple Store for help unless I can manage to go when the mall is empty? Or is this store just a bad example of how Apple operates? It was the third time I've been there since buying my Mac a few weeks ago and I've never once been able to get one of the Geniuses to help me.
edited to add: And yes, I remembered to bathe and brush my teeth today.
Tonight, I went to my local Apple Store (Montgomery Mall, Maryland). At 6pm, they had flashing video signs at the Genius Bar saying "no more Geniuses available tonight." There were six iPod and eight Mac users in the queue. With four hours left before the store closed, they stopped taking requests for help.
It's the height of Christmas shopping season and there was a single "Genius" working at the bar. Well actually there were two, but one guy was playing on one of their wired-in computers and literally ignored customers who spoke to him. How many people are going to stand around for hours waiting for technical help?
The one guy who was working seemed oblivious to the situation. He was helping the same woman the entire time I was there (more than half an hour) and I finally gave up waiting when they started talking about their pets.
There were, however, about a dozen salespeople available to sell me anything I wanted. As soon as they learned I already owned the Apple product they pointed me toward the Genius Bar and walked away.
Is this typical? Should I just write off using the Apple Store for help unless I can manage to go when the mall is empty? Or is this store just a bad example of how Apple operates? It was the third time I've been there since buying my Mac a few weeks ago and I've never once been able to get one of the Geniuses to help me.
edited to add: And yes, I remembered to bathe and brush my teeth today.