aperture help

hi
any photographers or aperture experts on line to help?

my brother is an artist, and photgrapher who uses aperture
he tells me that aperture offered an update which he took,
then it asked him for his serial number which he gave, it was rejected
saying it could not be used. he is now locked out and can't get access
to all his work including thousands of photo's. would anyone be able to
offer help on line, we're not near a store and intend calling apple but he
does'nt have applecare.
any help or guidance would be appreciated
kind regards

Well, you don't need AppleCare to call about software (especially if it's less then a year old) so I would call Apple and get it sorted out. But if he REALLY needs his work NOW and doesn't have time to sort it out then I would go on google and look for a site where he can get a pirated serial number. But do call Apple and get it sorted out we (and I) do not support piracy.

Good luck to your brother