T
TimandJane06
Guest
Dear Mac Users
Subject: Sky by Broadband not available to Mac users
Recently it became apparent that the new Sky by Broadband service allowing the downloading of movies free to Sky subscribers has not been made available to for the Mac platform.
As dedicated Mac users, we find this yet another irritating example of the marginalisation that Mac users face daily. Below is a series of correspondence relating to this issue – if you feel the same as we do, then please email your comments to Mr Peter Stone at [email protected] with a copy to us at [email protected].
Thank you.
___________________________
Sent: 01 July 2006 20:28
To: [email protected]
Subject: Downloading movies - existing customer well irritated by windows platform
Hello
I have been a Sky customer for years now and I am totally disgusted by your absence of Mac platform for the downloading movie service. Given that creative people tend to use macs for video and film editing, I cannot believe that you have left mac users out of your equation. So, my question is - are you going to make movies available to download to mac users?
Jane Jones
___________________________
Sent: Tuesday, July 4, 2006 16:38
From: Customer Zone [email protected]
Subject: Downloading movies - existing customer well irritated by windows platform
Dear Jane
Thank you for your email concerning downloading Sky by Broadband.
I can confirm that customer who are registering for Sky by Broadband via a non- Windows XP computer will find that you are not given the option to download the application.
Sky has selected Windows XP as the operating system of choice to launch Sky By Broadband. Taking into account the features of Sky by Broadband, we feel that Windows XP best meets the needs and expectations of our customers, particularly when watching videos on your PC.
There are no firm plans to expand compatibility to other operating system at this time. However, we will always consider customer feedback in our plans to enhance the product in the future.
Should you require further assistance, please contact me on the above email address or contact Sky by Broadband customer services on 0870 609 4508.
Kind Regards
Peter Stone
Sky By Broadband
____________________________
Sent: Sunday, July 9, 2006 11:33
To: Customer Zone <[email protected]>
Subject: Downloading movies - existing customer well irritated by windows platform
Sent:
Thank you for your reply of 4th July. According to your website, Sky by Broadband is available to existing Sky digital customers who subscribe to the full Sky package:
‘Sky by broadband is a new service exclusive to Sky digital customers. It allows you to enjoy hundreds of films on your PC, including a mix of Hollywood blockbusters and classic movie titles available on Sky Movies. ?In addition, you can enjoy highlights from many of the major sporting events on Sky Sports. ??If you're a Sky digital customer, you can get the following Sky by broadband services at no extra cost…’
http://www.sky.com/skybybroadband/home downloaded 9.6.06
Therefore, we would argue that this service should be available to us regardless of the operating system we are using and to deny us access is therefore discriminatory. As a result, we are formally requesting a partial refund on the monthly charge of £42.50 to reflect the denial of full service.
With kind regards
Mr and Mrs T Jones
Subject: Sky by Broadband not available to Mac users
Recently it became apparent that the new Sky by Broadband service allowing the downloading of movies free to Sky subscribers has not been made available to for the Mac platform.
As dedicated Mac users, we find this yet another irritating example of the marginalisation that Mac users face daily. Below is a series of correspondence relating to this issue – if you feel the same as we do, then please email your comments to Mr Peter Stone at [email protected] with a copy to us at [email protected].
Thank you.
___________________________
Sent: 01 July 2006 20:28
To: [email protected]
Subject: Downloading movies - existing customer well irritated by windows platform
Hello
I have been a Sky customer for years now and I am totally disgusted by your absence of Mac platform for the downloading movie service. Given that creative people tend to use macs for video and film editing, I cannot believe that you have left mac users out of your equation. So, my question is - are you going to make movies available to download to mac users?
Jane Jones
___________________________
Sent: Tuesday, July 4, 2006 16:38
From: Customer Zone [email protected]
Subject: Downloading movies - existing customer well irritated by windows platform
Dear Jane
Thank you for your email concerning downloading Sky by Broadband.
I can confirm that customer who are registering for Sky by Broadband via a non- Windows XP computer will find that you are not given the option to download the application.
Sky has selected Windows XP as the operating system of choice to launch Sky By Broadband. Taking into account the features of Sky by Broadband, we feel that Windows XP best meets the needs and expectations of our customers, particularly when watching videos on your PC.
There are no firm plans to expand compatibility to other operating system at this time. However, we will always consider customer feedback in our plans to enhance the product in the future.
Should you require further assistance, please contact me on the above email address or contact Sky by Broadband customer services on 0870 609 4508.
Kind Regards
Peter Stone
Sky By Broadband
____________________________
Sent: Sunday, July 9, 2006 11:33
To: Customer Zone <[email protected]>
Subject: Downloading movies - existing customer well irritated by windows platform
Sent:
Thank you for your reply of 4th July. According to your website, Sky by Broadband is available to existing Sky digital customers who subscribe to the full Sky package:
‘Sky by broadband is a new service exclusive to Sky digital customers. It allows you to enjoy hundreds of films on your PC, including a mix of Hollywood blockbusters and classic movie titles available on Sky Movies. ?In addition, you can enjoy highlights from many of the major sporting events on Sky Sports. ??If you're a Sky digital customer, you can get the following Sky by broadband services at no extra cost…’
http://www.sky.com/skybybroadband/home downloaded 9.6.06
Therefore, we would argue that this service should be available to us regardless of the operating system we are using and to deny us access is therefore discriminatory. As a result, we are formally requesting a partial refund on the monthly charge of £42.50 to reflect the denial of full service.
With kind regards
Mr and Mrs T Jones