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View Full Version : Deciphering an EtreCheck report



Jo B
08-17-2017, 08:22 AM
Can someone please help me decipher this report - TIA.

EtreCheck version: 3.4.2 (436)
Report generated 2017-08-17 12:52:40
Download EtreCheck from https://etrecheck.com
Runtime: 10:18
Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.

Problem: Other problem
Description:
Canon camera software disk not opening, incompatible

Hardware Information: ⓘ
MacBook Pro (15-inch, Early 2011)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 987

Video Information: ⓘ
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
AMD Radeon HD 6490M - VRAM: 256 MB

Disk Information: ⓘ
TOSHIBA MQ01ABF050 disk0: (500.11 GB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 484.39 GB (231.82 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk0s4 - Journaled HFS+) /Volumes/Untitled : 14.72 GB (14.69 GB free)

HL-DT-ST DVDRW GS31N ()

USB Information: ⓘ
USB20Bus
Apple Inc. FaceTime HD Camera (Built-in)
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus

Virtual disks: ⓘ
EOS_DIGITAL (disk1s1 - MS-DOS FAT16) /Volumes/EOS_DIGITAL : 256 MB (232 MB free)
Physical disk: Built In SDXC Reader 256 MB (232 MB free)

System Software: ⓘ
OS X El Capitan 10.11.6 (15G1510) - Time since boot: less than an hour

Gatekeeper: ⓘ
Mac App Store and identified developers

Clean up: ⓘ
/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Executable not found!
~/Library/LaunchAgents/org.hola.vpn.plist
/usr/bin/open -a HolaVPN.app --args --startup
Executable not found!
2 orphan files found. [Clean up]

Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Lookup]
[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Lookup]

System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 152 Apple tasks
[running] 78 Apple tasks

System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 162 Apple tasks
[running] 83 Apple tasks

Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c 95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

Launch Daemons: ⓘ
[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 e92009a9 - installed 2017-07-25) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-05-28) [Lookup]
[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-11-09) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-14) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[running] com.prosoftnet.idrivedaemon.plist (Pro Softnet Corp - installed 2016-12-03) [Lookup]
[loaded] com.prosoftnet.idsyncdaemon.plist (Pro Softnet Corp - installed 2016-12-03) [Lookup]
[running] com.prosoftnet.idwifimanager.plist (Pro Softnet Corp - installed 2016-12-03) [Lookup]
[loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 0 - installed 2016-12-21) [Lookup] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!

User Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (? 3dc48f17 0 - installed 2017-08-07) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-05-11) [Lookup]
[not loaded] org.hola.vpn.plist (? b3b0db38 0 - installed 2016-08-16) [Lookup] - HolaVPN.app: Executable not found!

User Login Items: ⓘ
smcFanControl Application
(~/Downloads/smcfancontrol_2_5_2/smcFanControl.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-06-27)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Wondershare Helper Compact Application
(~/Library/Application Support/Helper/Wondershare Helper Compact.app)
HolaVPN Application
(/Applications/HolaVPN.app)
HP Device Monitor SMLoginItem - Hidden (? 0 - installed 2016-09-01)
(/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app)
HP Device Monitor SMLoginItem - Hidden (? 0 - installed 2016-09-01)
(/Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app)

Internet Plug-ins: ⓘ
FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-09) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-06-16)
AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-13) [Lookup]
AdobePDFViewer: 17.012.20095 (installed 2017-08-13) [Lookup]
Flash Player: 26.0.0.151 (installed 2017-08-09) [Lookup]
Default Browser: 601 (installed 2016-08-16)
SharePointBrowserPlugin: 14.7.2 (installed 2017-03-17) [Lookup]
PepperFlashPlayer: 26.0.0.151 (installed 2017-08-09) [Lookup]

3rd Party Preference Panes: ⓘ
Flash Player (installed 2017-07-25) [Lookup]

Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 484.39 GB Disk used: 252.57 GB
Destinations:
WD 2 [Local]
Total size: 499.73 GB
Total number of backups: 15
Oldest backup: 3/9/17, 10:57 AM
Last backup: 8/6/17, 6:57 PM
Size of backup disk: Too small
Backup size 499.73 GB < (Disk used 252.57 GB X 3)

Top Processes by CPU: ⓘ
35% com.apple.WebKit.WebContent
18% WindowServer
7% IDriveDaemon
5% AddressBookSourceSync
4% kernel_task

Top Processes by Memory: ⓘ
586 MB kernel_task
466 MB com.apple.WebKit.WebContent
153 MB Safari
128 MB com.apple.WebKit.WebContent
114 MB mds_stores

Top Processes by Energy Use: ⓘ
49.66 com.apple.WebKit.WebContent
17.44 WindowServer
17.38 IDriveDaemon
12.92 com.apple.WebKit.Networking
2.16 Safari

Virtual Memory Information: ⓘ
831 MB Available RAM
174 MB Free RAM
3.19 GB Used RAM
658 MB Cached files
768 KB Swap Used

Software installs: ⓘ
Adobe Flash Player: (installed 2017-08-09)
Adobe Pepper Flash Player: (installed 2017-08-09)
Adobe Acrobat Reader DC (17.012.20093): (installed 2017-08-10)
Adobe Acrobat Reader DC (17.012.20095): (installed 2017-08-13)

Install information may not be complete.

Diagnostics Information: ⓘ
2017-08-17 12:19:27 Google Chrome.app Hang [Open]
2017-08-15 10:35:53 GIMP.app Hang [Open]
2017-08-15 10:07:53 Safari.app Crash [Open]
Cause: objc_msgSend() selector name: isEqual:
2017-08-15 09:03:13 com.apple.WebKit.WebContent Crash [Open]
Cause: Bundle controller class:
BrowserBundleController

MacInWin
08-17-2017, 10:26 AM
Welcome to the forum.

What symptoms are you seeing? It's hard to diagnose without symptoms.

That said, get rid of CleanMyMac and WonderShare. One is not needed and has caused problems in the past and the other is a perpetrator of malware. And you have smcFanControl also, which should NOT be needed in 99.9% of the time.

So, what's going on with your MBP that caused you to run Etrecheck?

Jo B
08-17-2017, 10:56 AM
Welcome to the forum.

What symptoms are you seeing? It's hard to diagnose without symptoms.

That said, get rid of CleanMyMac and WonderShare. One is not needed and has caused problems in the past and the other is a perpetrator of malware. And you have smcFanControl also, which should NOT be needed in 99.9% of the time.

So, what's going on with your MBP that caused you to run Etrecheck?

Thank you for your prompt reply. I came across Etre in a search for a solution to a problem with d/l software (Canonís Digital Photo Professional (DPP). I can't find a reason why the disks won't open. The disks will bounce in the dock 2 times them disappear. When I logged on to my MBP as a guest and tried to open them I received a message that they were incompatible - so began my search for the answer. Since ten of 1000's of people use the software I thought it must be my machine.
I have contacted Canon and awaiting a reply.

Since I didn't know if the report held a clue, I asked for help on the forum. I will uninstall Clean and Wondershare - thx. My Mac usually runs hot and the fan runs often, even with the lid shut. Again thanks for your help!

MacInWin
08-17-2017, 12:27 PM
Ok, I can't help with the Canon stuff because I don't own anything from Canon. But there are plenty of folks who do use Canon's, so someone will chime in eventually. The report doesn't seem to have anything I can find for why the Canon software didn't load, but I wouldn't expect it to. It reports mainly on what DOES load and has loaded.

Jo B
08-17-2017, 12:34 PM
Thank you for your input and I will wait until a Canon user answers. have a great day!

ferrarr
08-17-2017, 07:49 PM
Are you sure the software has been installed, or did you only download it and not install it? What is your settings in Shystem Preferences > Security, can you install software from Apple and Trusted Developers? You may need to right click on the app and then click Install?

Slydude
08-17-2017, 09:09 PM
Let's go after this from a different angle. What do you want the software to do? There may be other software that is compatible and does the same thing.

Jo B
08-19-2017, 09:38 AM
Yes it was installed. I finally d/l'd all available software for DPP and YEAH! It finally is working - thank you for your interest
!