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chrsry
07-30-2017, 07:29 PM
Hi,

I've downloaded something that I thought was genuine and installed it, I thought it was strange because it just went straight through without anything popping up. The installer was called 'AceInstaller.dmg' and I've googled it to no avail, although I found one thread saying that it was something to do with the mackeeper virus, but I can't find anything relating to that on my system as I've had the joy of experiencing that before.

Does anybody know anything at all about this? And if there is a way to remove it without having to back up all my files (and no, Time Machine hasn't been set up. I'm an idiot, yes).

Any help would be much appreciated because I'm slightly worried that my computer is now at risk and files which are irreplaceable may be lost. I tried to post this on the community on the apple website but it kept saying I couldn't so I'm sorry if this thread is in the wrong section.

Thanks in advance.

(running macOS Sierra 10.12.5, Macbook Pro mid-2012)

cradom
07-30-2017, 08:07 PM
Exactly how did you install it? Did you just double click it? That would just mount the .dmg. What was inside the .dmg? Look on the desktop and see if there is a 'drive' called 'AceInstaller.dmg'. If there is, just trash it.

ferrarr
07-30-2017, 10:22 PM
You can download, install and run, Malwarebytes for Mac, https://www.malwarebytes.com/mac/.

chrsry
08-04-2017, 06:50 PM
I clicked on the installer and ran the mounted disc and it said it had installed something and the disc was mounted. I tried ejecting it and it said that it was in use by the system admin and then disappeared after a couple of minutes.

I've gone thru everything but can't seem to find any files that have been installed and have ran the malware program you've suggested to which there were a couple of files that have been deleted but they didn't have any reference to this aceinstaller at all.

cradom
08-04-2017, 07:43 PM
Take a look here and see if this helps you: https://discussions.apple.com/thread/7499326?start=0&tstart=0

Rod Sprague
08-05-2017, 02:43 AM
Doesn't anybody think to Google stuff before they install it? If you do and you find nothing I would be immediately suspect.

chrsry
08-05-2017, 11:31 AM
As I said I thought what I had downloaded was genuine and was only until I had ran the installer and nothing appeared and I couldn't eject the disc I realised something was wrong. Thanks everybody else for their help.

Rod Sprague
08-06-2017, 12:10 AM
I apologise for being less than helpful. I did google "ace installer" and all I got was posts from people trying to work out how to remove it and ace dmg virus. One article even suggested (heaven forbid) MacKeeper as a way to remove it. This article suggests it is part of the installation of MacKeeper.https://www.google.com.sg/amp/s/amp.reddit.com/r/MacOS/comments/62tzn2/need_help_to_uninstall_software/

pm-r
08-06-2017, 12:57 AM
It seems that the "ace installer" can be included with some torrent downloads including Clean My Mac… i.e.:


John
Why is it a .dmg file? When i open it i get Ace installer and wants to install latest offers. Is this right?
http://mac-torrents.com/cleanmymac-3-8-0/

And yes, Find Any File.app can find and destroy any bits of it if it's on one's Mac:
http://apps.tempel.org/FindAnyFile/





- Patrick
======

JoshRoss
08-07-2017, 07:12 AM
Doesn't anybody think to Google stuff before they install it? If you do and you find nothing I would be immediately suspect.

Not always security bells will ring. Especially if you are a casual user, sometimes you just don't think about the threats. And besides, it most likely came with a torrent or through other illegal means, maybe he/she thought it was part of the installation process.