PDA

View Full Version : Wireless Magic Mouse



Jagsfish
05-27-2017, 02:34 PM
My wireless magic mouse (purchased about six months ago) as well as my keyboard on my desktop iMac mid 2011 running the latest OS Sierra continue to lose connection. They usually regain connection within 10-30 seconds.
Recently, the mouse has been freezing so I have to force quit the computer to get back to the mouse.
I only have my keyboard and mouse connected to the computer via bluetooth.
Also, the first time the mouse froze I was able to connect a wired HP mouse and it worked. When I tried this time it did not work?

Any suggestions on what I can do to prevent this?

Thanks,
Glen

pm-r
05-27-2017, 05:10 PM
Maybe start here:
https://support.apple.com/en-ca/HT204621

And if that doesn't help, maybe this:
https://www.google.ca/search?client=safari&rls=en&q=mac+Wireless+Magic+Mouse+and+keyboard+problem&ie=UTF-8&oe=UTF-8&gfe_rd=cr&ei=ctopWa9V097wB52zvPAM

Or just purchase and use a good (non-Apple) Mac compatible wireless USB keyboard and/or mouse. Sorry, I couldn't resist. :Blushing:

Yes, I use a USB wireless Logitech M705 mouse and an Apple USB wired extended flat aluminum keyboard.

PS: When did the problems start??




- Patrick
======

Jagsfish
05-27-2017, 05:14 PM
Neither link provided any help as I've tried all solutions. Started a couple of months ago.

harryb2448
05-27-2017, 05:35 PM
You are not using the first version kb and mouse with rechargeable batteries by chance? When I had the older comnination found only Energizer Lithium gave a good result.

If this is the newer Thunderbolt charging system, do you8 have a hands free phone on your desk which can cause interference? You might like to also check out your version of Bluetooth as the newer type of kb and mouse operate much better on Bluetooth 5.

pm-r
05-27-2017, 06:01 PM
To add to harryb's causes and suggestions, here's Apple's list:
Potential sources of Wi-Fi and Bluetooth interference
https://support.apple.com/en-ca/HT201542

Personal involvement some years ago finally tracked a goofy chest-freezer motor in a lady's garage, that was right next to the wall of her computer room. Drove us crazy to finally track down and it was just because of some hunch I had as the problem was so intermittent.

Good luck.






- Patrick
======

Jagsfish
05-28-2017, 05:55 PM
No, I have the latest magic mouse that you charge instead of batteries. I'll check out the type of bluetooth. Not sure where or how I update??

IWT
05-28-2017, 06:08 PM
No, I have the latest magic mouse that you charge instead of batteries. I'll check out the type of bluetooth. Not sure where or how I update??

To check out which Version of Bluetooth (BT) you have:

First, hold down the Option key and whilst holding it down, click on the BT icon in the top Menu Bar of your Mac.

This will show you the Version.

You can even create a "Diagnostics Report on your Desktop" about your BT.

(other info includes Your Name and the BT Address).

Ian

harryb2448
05-28-2017, 09:25 PM
Not cheap but here is the setup:-


http://www.osxwifi.com/apple-broadcom-bcm94360cd-802-11-a-b-g-n-ac-bluetooth-4-0-with-adapter-for-imac-2009-imac-2010-and-imac-2011

If you read this it will advise Bluetooth 4 for Magic Trackpad but not for Magic Keyboard 2 and Magic Mouse 2. For mine I think both will pair much better with Bluetooth 4.


http://www.macworld.co.uk/news/apple/will-magic-trackpad-2-magic-mouse-2-magic-keyboard-work-with-your-mac-3628013/

Jagsfish
06-20-2017, 11:27 AM
I have fixed the problem by moving my house phone and also a small mixing board, Procast/Miktek and that has solved the problem. I believe it's the Procast as the phone has been in that location for awhile.
Thanks for all the help.

IWT
06-20-2017, 12:27 PM
And thank you for the feedback, Jagsfish.

Ian

pm-r
06-20-2017, 02:57 PM
+1.




- Patrick
======

Beehelp
06-21-2017, 03:12 AM
I'm having the exact same issue... My Mighty Mouse bluetooth just freezes and I have to disconnect then reconnect for it too start working again.