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paultilling
12-20-2016, 12:21 PM
I wonder if someone could advise me please. Safari has stopped showing most of the graphics when I download. They work with other browsers. I can't think of anything I might have done to cause this.
I have however have quite a lot of spinning balls since I upgraded to El Capitan.
Any suggestions please? Thanks in advance.
Paul

harryb2448
12-20-2016, 03:32 PM
Well it is hard to guess without model details, how much memory installed, how much free space on the hard drive for starters?

Then are you running any cleaning utilities and antivirus software and malware cleaners?

paultilling
12-24-2016, 02:13 PM
Sorry Harry2448.
I have a MacbookAir, running MacOs 10.11.6 (15G31) with 250gb hard drive and 6gb available.
I am not running any cleaning utility, antivirus software or malware cleaners. It's only .jpg graphics that Safari cannot handle. Firefox handles them with no problem.
Paul (Many thanks and the seasons greetings)

pigoo3
12-24-2016, 02:26 PM
Sorry Harry2448.
I have a MacbookAir, running MacOs 10.11.6 (15G31) with 250gb hard drive and 6gb available.


Hello Paul.:)

- Which MacBook Air model do you have (there are about 30+ models).:)
- How much RAM does it have?
- 6gig of free storage space is not enough (big time not enough).

If this is a newer MacBook Air…with at least 4gig of RAM…that paltry 6gig of free storage space is very likely the issue.

* Nick

harryb2448
12-24-2016, 04:09 PM
Paul most agree you need at least 10-15% free space on your hard drive for it to work anywhere near capacity. This explains your problems. Time for a good cleanout or a larger hard drive.

paultilling
12-25-2016, 06:06 AM
Thank you Nick & Harry. My model details as follows:
Model: Macbook Air4.1, 11in, mid 2011
Memory: 4 GB 1333 MHz DDR3
MacAir-X1116 startup disk
Graphics: Intel HD Graphics 3000 384 MB
I obviously need to strip down some memory content. I thought 6gb was a lot (perhaps because I started on a 48k Apple II !) But I wonder why FirFox can handle the .jpg and Safari cannot.
It's going to be a big job! Thanks again. Paul

.

paultilling
12-25-2016, 12:06 PM
I have now reduced my disk usage by 10% altogether but I still have the problem with Safari not handling .jpgs. This happened only recently. Firefox can handle the .jpgs no problem. I really want to use Safari but without .jpgs it is very limited.

What do you think I should do now please? Paul

pigoo3
12-25-2016, 12:30 PM
Paul. Can you describe in detail what is happening? What exactly is being done?

In post #1 you mentioned "downloading". Are you really "downloading" jpegs...or do you mean that some or all graphics on webpages are not loading?

- Nick

paultilling
12-26-2016, 05:32 AM
Hi Pigoo3. I mean any webpages I look at in the Safari browser will exclude all JPG displays. FireFox will display the JPGS however. This has just recently occurred and I cannot think of anything I could have done to trigger this. Paul

pigoo3
12-26-2016, 10:00 AM
Paul. Are you running any sort of ad-blockers?

- Nick

paultilling
12-27-2016, 04:52 AM
Paul. Are you running any sort of ad-blockers?

- Nick
Not that I am aware of. I have searched the Safari Preferences. How else should I check this?
Paul

pigoo3
12-27-2016, 10:09 AM
Not that I am aware of. I have searched the Safari Preferences.

I run "Ghostery" and "AdBlock+". These both show up "Safari Preferences">>"Extensions" tab.

Another thing you could try is running the free maintenance app called "Onyx". After downloading & installing...just click on the "Automation" button.

See if this helps.:)

- Nick

Slydude
12-27-2016, 12:52 PM
Paul, do you have a second user account (administrator or standard) on your Mac? If so try logging into that account and see if Safari behaves the same way. It helps if this second account does not have any login items attached to it (check the Users & Groups preference pane).

paultilling
01-01-2017, 12:35 PM
Slydude, thanks, I checked.
Safari can open JPEG files correctly in my second user account, but not in my primary user account.
Both the accounts can handle JPEG files if not called for by Safari.
Only JPEG files fail when called by Safari in my primary account.
What do you think? Is that a clue? I do hope so!
Paul

ferrarr
01-01-2017, 02:09 PM
Have you "reset" Safari?

https://support.apple.com/en-us/HT204098

Another option is to hold down "shift" when opening Safari.

paultilling
01-01-2017, 03:18 PM
Thanks ferrarr. I ran through the reset program as you advised but with no improvement. Safari still cannot call a JPEG file - in the primary account (but it can in he secondary account). Very frustrating! Paul

Slydude
01-01-2017, 03:38 PM
Sometimes when a program functions properly in one count and doesn't function in another account that suggests a problem with a preference file.

Here are a couple of things you can try:
1. Run the maintenance utility Onyx and see if that helps. Make sure to download the correct version for your OS X version.
2. When a program works in one account and not in another it is an indication that there is a problem with the preference files for that program. Log into the account that is causing a problem. Open the library folder insider your user account and open that folder. Inside the Preferences folder will be several Safari preferences. Move those preferences to a new location.

Once you have moved the old Safari preferences out of the preferences folder launch Safari. This should cause new preferences to be created. Test and see if the jpegs now show properly.

pm-r
01-01-2017, 05:20 PM
Or maybe try doing a cold boot using Safe Boot Mode which should disable any non-apple stuff from running.

If things then work, there's something non-apple in that users stuff causing the problem, and all one has to do is figure out which one. :|






- Patrick
==========

paultilling
01-02-2017, 06:56 AM
Thank you Slydude
1. My system won't permit me to run Onyx as it says it can include Malware. Can you recommend a truly reliable source?
2. 'open the library folder inside the user account' - I have no library folder in my user accounts (not like there used to be). There is just one library folder in the main system. (I have often wondered about this, how is it that the accounts seem to run independently). Should I therefore be removing the preference files from the main system? Paul

paultilling
01-02-2017, 07:24 AM
Thank you pm-r but I tried the Safe Boot Mode but it is still the same, Safari cannot call a JPEG file. Paul

ferrarr
01-02-2017, 10:25 AM
I don't remember if this has been suggested to Clear Cache in safari?

http://wccftech.com/clear-cache-safari-mac-os-x/

pm-r
01-02-2017, 01:46 PM
Thank you pm-r but I tried the Safe Boot Mode but it is still the same, Safari cannot call a JPEG file. Paul


I am really surprised to read this, especially considering everything apparently works well when logged in as a different user.

I'm then guessing that something is missing or damaged for your user account to work properly. But why only with jogs it seems. Strange indeed!! :\

Out of curiosity, does your Safari open and display any .jpg file you have saved on your Mac if you drag and drop it onto the Safari icon in your Dock???







- Patrick
==========

pm-r
01-02-2017, 02:02 PM
I have no library folder in my user accounts (not like there used to be).

Have a look and read here:
How to Always Show the User Library Folder in OS X El Capitan & Yosemite the Easy Way

http://osxdaily.com/2014/12/16/show-user-library-folder-os-x-yosemite/

http://www.akaipro.com/kb/article/1606

etc. … …






- Patrick
==========

paultilling
01-02-2017, 02:32 PM
Thank yo ferrara. I tried clearing the Safari Cashe as you suggested but it has not solved the problem. Paul

Slydude
01-02-2017, 02:32 PM
Thank you Slydude
1. My system won't permit me to run Onyx as it says it can include Malware. Can you recommend a truly reliable source?
2. 'open the library folder inside the user account' - I have no library folder in my user accounts (not like there used to be). There is just one library folder in the main system. (I have often wondered about this, how is it that the accounts seem to run independently). Should I therefore be removing the preference files from the main system? Paul

1. My system won't permit me to run Onyx as it says it can include Malware. Can you recommend a truly reliable source?
That warning is probably an OS X security procedure called Gatekeeper. It doesn't necessarily mean the program has or is malware. That warning also occurs if a developer has not pre-signed their software with Apple. If you got it directly from their site it is probably safe to open and run. I have it on my system currently and have not encountered any malware. Here's the link to the Onyx download page (http://www.titanium.free.fr/onyx.html).

2. I have no library folder in my user accounts (not like there used to be).
The library folder that I mentioned is still inside your user (home) folder but it has been hidden by the OS. Apple made that change some time ago. Sorry for not including that info. You can unhide the folder by going to the Finder Go menu and choosing Go To Folder. From there enter~/Library

Temporarily disable Gatekeeper (https://www.tekrevue.com/tip/turn-off-manage-mac-os-xs-gatekeeper/)

Sorry I didn't answer sooner. I missed this post when I read the thread earlier.

paultilling
01-02-2017, 02:43 PM
Yes pm-r, I tried. My Safari will display a jpeg graphic by moving it on to the Safari symbol in the dock. But Safari is still nevertheless unable to call a jpeg file! This makes it unusable as a browser. Paul

Slydude
01-02-2017, 02:44 PM
@Patrick I'm obviously off my game a bit today. I didn't notice that you had already responded with the info on how to "unhide" the library folder. Thanks.

@paultilling I think my system has several Safari-related preferences. I'm not sure which one, if any, affects the behavior you are seeing. It might be helpful to drag them out and replace them one at a time relaunching Safari after each try. This should give you an idea which file might be the culprit.

harryb2448
01-02-2017, 03:07 PM
Try downloading Onyx directly from the developer's site as there dozens of wonky sites such as Softonic, CNET, MacUpdate that do include adware with their downloads. Choose you correct operating system from this link, and if you get the security Gatekeeper message, right click and choose 'Open':-


http://www.titanium.free.fr/onyx.html

pm-r
01-02-2017, 03:15 PM
Yes pm-r, I tried. My Safari will display a jpeg graphic by moving it on to the Safari symbol in the dock. But Safari is still nevertheless unable to call a jpeg file! This makes it unusable as a browser. Paul


I'm lost and not understanding what you're saying paultilling: "Safari is still nevertheless unable to call a jpeg file!"

What do you mean by "unable to call a jpeg file"????

As you just replied, it can display them, but I have no idea how Safari is supposed to call them.

Is that anything close to pig or turkey calling they apparently do in the southern US states??? ;D


And as a PS: Congrats on you 100th post!!!






- Patrick
==========

pm-r
01-02-2017, 03:20 PM
That warning also occurs if a developer has not pre-signed their software with Apple.


Translation = paid apple a good hunk of cash!!!

paultilling
01-03-2017, 06:22 AM
pm-r I mean by 'calling a jpeg file' that when Safari tries to display a jpeg graphic it fails and just gives a blanc. On the other hand, if I drag a jpeg file on to the Safari icon then that is different, it can then display it. Paul

ferrarr
01-03-2017, 10:19 AM
When you drop a jpeg on the Safari icon, the jpeg is already on your Mac, that is why it is able to display the image. There is a setting in tour Safari preferences, that is stopping Safari from showing web images. Can you drag one of the jpeg images, that are not displaying, to your desktop? Can you then see the jpeg, if you double click it to open it?

As been previously said, you should try to remove your Safari plist file located in your "User>Library>Preferences" folder.

pm-r
01-03-2017, 02:49 PM
I mean by 'calling a jpeg file' that when Safari tries to display a jpeg graphic it fails and just gives a blanc.


O.K., but I'm not sure how you can tell that they're actually jpgs or whatever.

Is there any chance you have the "Developers" option in your menu enabled if it's still available with El Cap'n, and if so, make sure "Disable Images" isn't checked.

Or check any possible installed/enabled Safari Extensions that could stop/block images from showing.

Do you not get any images showing at web sites or are only just jpgs blocked or not displayed???






- Patrick
==========

paultilling
01-05-2017, 05:56 AM
THANKS SO MUCH EVERYONE! You chaps have been really helpful. It was a plist that cured the problem, I had missed it before when searching through the huge list.
I suppose it was obvious when it only affected the one user. I've learn't some useful things in the process, I'm really, really grateful.
What a relief! A happy New Year to you all!
Paul

Slydude
01-05-2017, 10:14 PM
Glad you got that sorted out Paul.

Sorry about the problem finding that file. I meant to mention that when I searched the Preferences folder I used the search function in the top right corner of the folder window. That brings up only files containing the word Safari in the filename.

paultilling
01-06-2017, 03:55 AM
That's strange Slydude, I used that too but somehow missed the plist. You were right all along though. Paul

Slydude
01-06-2017, 01:54 PM
Glad that worked out for you.

It would be easy to miss it. I think I found six different prefs files that might be relevant. Might be a function of my account though. I think I've used my current account at least since Snow Leopard and maybe before that with very little in the way of cleanup along the way.