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auntpolly
04-15-2016, 12:12 PM
Hello - my first post to this forum.

I have a 12month old iMac and run Yosemite. Until recently I could right click on image attachment to emails, and get an option to Save to Photos. This has disappeared. Neither can I save the image to the desktop and click and drag to Photos. Any advice - in simple speak - greatly appreciated.

Sawday
04-15-2016, 12:30 PM
What email are you using and are you using a web based service or Mail app? I know my wife has this problem occasionally on her web based AOL mail both with photos and attached documents.

badshoehabit
04-15-2016, 03:03 PM
I have a 12month old iMac and run Yosemite. Until recently I could right click on image attachment to emails, and get an option to Save to Photos. This has disappeared. Neither can I save the image to the desktop and click and drag to Photos. Any advice - in simple speak - greatly appreciated.

What you describe works in El Capitan so maybe time to update to the latest OS.

auntpolly
04-16-2016, 06:57 AM
Many thanks for these replies. I use BTinternet for mail via Apple's Mail. I had been trying to delay upgrading to El Capitan but maybe I will have to.

IWT
04-16-2016, 08:25 AM
@auntpolly,

My email and ISP, like you, is BT.

When I upgraded to El Capitan, BT were very pushy about my changing my btinternet.com account from POP3 to IMAP. They claimed it worked better with El Capitan - which is nonsense - they just prefer that their customers change to IMAP.

I mention this so that you are prepared. If you are already on IMAP, no worries. If you are on POP3, you can choose to stay or go IMAP — don't let them bully you.

(purely out of interest, I chose to change to IMAP which created an unusual situation: my older iMac (Mavericks) and all my iOS devices are on POP3, whilst my new iMac with El Capitan is IMAP. Same email address. It works fine!)

Ian

auntpolly
04-16-2016, 12:38 PM
Thanks for this advice re El Capitan/BT.

I have since found a work-around way of saving my images to Photos. In case anyone else has the same problem, I save them to my Download file, view it in list form, select images and then I can click and drag to Photos.

Slydude
04-16-2016, 02:29 PM
@auntpolly What you are describing shouldn't require updating/upgrading to El Capitan. If it was working in Yosemite before it should work now unless some setting has changed in the software. Not sure what is going on at the moment though. If I have any brilliant ideas I'll post back.

auntpolly
04-17-2016, 10:55 AM
My thoughts too. I can live with the work-around. Many thanks.

auntpolly
04-18-2016, 08:34 AM
The 'export to Photos' option has now re-appeared! - Welcome back.