7 months ago I took my iMac 27 to the Apple store when the hard drive died. It was covered under AppleCare. When I dropped it off I was asked to write my master login and password on the store form in case they needed it. I felt a little uncomfortable but they said they had to have it. I picked the computer up a week later as I was away on business. Two nights later I received an email from Walmart thanking me for my two purchases of XBox Gold Membership cards. I called them and advised them I didn't even know what a gold card was as I do not play video games. They said I purchased them with my Amex card on the Walmart site. Interesting enough, my login name and password on my computer and Walmart is the same.
I had to close all of my credit cards, change all of my email accounts, web logins, etc. It was a nightmare. I called the store and spoke to the manager. She said this was way over her head and she needed to call corporate and get them involved. She would call me back in 2 days. A week later I called and she said she was working on it. Another week I went there and she said the same thing. I called a month later and the next manager said he knew nothing about it but would get right on it. A month later I never heard back. I spoke to another manager and he gave me the names of three managers (I found out there are 9 managers at one store). Fast forward 7 months. I have called Apple headquarters in California and they forwarded me back to the managers at the store. I have forwarded my Walmart purchases, and just sent an email asking where they are at with at least an investigation. They tried telling me they never ask for a password. I told them I was given an Apple form which asked for it. And also advised I have never given my login name or password to anyone.
So I have 2 Macs, AppleTV, AppleExpress, 2 iPads and 4 iPhones as well as a lot of Apple stock. And I have come to the realization that Apple just doesn't care. It's a shame, as I always was proud to have been such a loyal customer. I guess that's what happens when you get this big.
I had to close all of my credit cards, change all of my email accounts, web logins, etc. It was a nightmare. I called the store and spoke to the manager. She said this was way over her head and she needed to call corporate and get them involved. She would call me back in 2 days. A week later I called and she said she was working on it. Another week I went there and she said the same thing. I called a month later and the next manager said he knew nothing about it but would get right on it. A month later I never heard back. I spoke to another manager and he gave me the names of three managers (I found out there are 9 managers at one store). Fast forward 7 months. I have called Apple headquarters in California and they forwarded me back to the managers at the store. I have forwarded my Walmart purchases, and just sent an email asking where they are at with at least an investigation. They tried telling me they never ask for a password. I told them I was given an Apple form which asked for it. And also advised I have never given my login name or password to anyone.
So I have 2 Macs, AppleTV, AppleExpress, 2 iPads and 4 iPhones as well as a lot of Apple stock. And I have come to the realization that Apple just doesn't care. It's a shame, as I always was proud to have been such a loyal customer. I guess that's what happens when you get this big.