Just because it's reasonable doesn't mean it's possible

The SIM card reader went out on my iPad2. I made a Genius Bar appt and they quickly came to the same conclusion. Not a repairable condition so they authorized a replacement as I am still under warranty (purchased AppleCare). And, since they didn't have any in stock (64GB 3G model) had to order a replacement, delivery in a few days.

Here is where it gets a bit surreal to my way of looking at things. It is about an 80 mile round trip for me to go to the Apple Store says I, how about I pay an upgrade price and you give me a new version iPad.
The store declined, so I called AppleCare, was bumped to a Senior Adviser and then told to go back and talk to a manager at the store. Manager listened sympathetically, but declined so I called Apple again.

Bottomline: no matter how reasonable it might seem, they don't have a way to let me give them more of my money instead of getting a "like new" model for free. We never did discuss what would be a fair credit toward a new purchase; I am a fairly reasonable person, but the price wasn't an issue, there wasn't an approved policy they could use to do the transaction.
Strange!

reminds me of the time when Apple stores didn't take cash. then they realized they needed to and now they take cash again.

Sorry to hear about that. Seems like they should have been willing to do something for you…considering the effort it took to get to the Apple Store…especially since it was a "warranty situation".

Congrats that it happened while still under warranty…and Apple agreed that it was a warranty covered repair!

- Nick

pigoo3 said:

Sorry to hear about that. Seems like they should have been willing to do something for you…considering the effort it took to get to the Apple Store…especially since it was a "warranty situation".

Congrats that it happened while still under warranty…and Apple agreed that it was a warranty covered repair!

- Nick

Click to expand...

Yeah . . . It was strange. The second time I called and they bumped me up, the senior adviser spent quite a bit of time calling around, and then he finally apologized saying they just didn't have a way to do it. Very odd.

2 Weeks and Counting

I'm very glad I didn't hand over my iPad and have them ship me a replacement! It has now been two weeks and still isn't in (I dropped by the store this weekend and they said nope, and they would call when it got in).

"Don't call us, we'll call you." Now, where have I heard that before?

Somebody at Apple must have read this. About ten minutes after I posted, my wife got a call for me to come in and pick up my replacement tomorrow.

Back to normal

Got the replacement and restored my backup to it. Everything seems to be working fine . . . just wish I could have upgraded to that Retina display.;P

Oh well . . . maybe next year.