I am wondering if anyone out there has had similar problems with MacBook Pros and Apple Care.
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My wife has a two year old MacBook Pro running Snow Leopard, fortunately still covered by Apple Care.* Back in June 2012, the computer started having problems (kernel panic, system crashes).* We took it to the local Apple Store (Smith Haven Mall in Long Island). They replaced some ram.* The computer continued to have problems.* We took it back to the local Apple Store.* They reinstalled the operating system.* In late June, the computer stopped functioning when my wife was trying to back up the hard drive.*
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At this point, we gave up on the local Apple Store and turned to TekServe in Manhattan.* TekServe did the data recovery for about $1000 and promised to replace the hard drive for free (under Apple Care).* Five weeks later (first week of August now), we got the computer back in the mail, but it still was not functioning.* The computer turned on to display a blinking file folder.* With the DVD operating system installation disk, we were able to get a little further, but the computer could not find an internal hard drive on which to install the operating system.*
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We decided to try shipping the computer back to Apple to have them perform the repairs.* Today (August 16, 2012), we got the computer back by FedEx.* Apple had replaced the logic board and the airport card, but the computer is still not functioning.* It turns on to display the same blinking file folder.
*
Needless to say, my wife has wasted countless hours on the phone with the local Apple Store, with TekServe, with Apple customer service.* In the latest round, Apple customer service, after putting my wife on hold for a couple of hours, volunteered to make her an appointment at the local Apple Store.
*
There seems to be some disconnect here between the popularity of Apple products on the one side and their quality and the abilities of Apple affiliated employees on the other.
*
My wife has a two year old MacBook Pro running Snow Leopard, fortunately still covered by Apple Care.* Back in June 2012, the computer started having problems (kernel panic, system crashes).* We took it to the local Apple Store (Smith Haven Mall in Long Island). They replaced some ram.* The computer continued to have problems.* We took it back to the local Apple Store.* They reinstalled the operating system.* In late June, the computer stopped functioning when my wife was trying to back up the hard drive.*
*
At this point, we gave up on the local Apple Store and turned to TekServe in Manhattan.* TekServe did the data recovery for about $1000 and promised to replace the hard drive for free (under Apple Care).* Five weeks later (first week of August now), we got the computer back in the mail, but it still was not functioning.* The computer turned on to display a blinking file folder.* With the DVD operating system installation disk, we were able to get a little further, but the computer could not find an internal hard drive on which to install the operating system.*
*
We decided to try shipping the computer back to Apple to have them perform the repairs.* Today (August 16, 2012), we got the computer back by FedEx.* Apple had replaced the logic board and the airport card, but the computer is still not functioning.* It turns on to display the same blinking file folder.
*
Needless to say, my wife has wasted countless hours on the phone with the local Apple Store, with TekServe, with Apple customer service.* In the latest round, Apple customer service, after putting my wife on hold for a couple of hours, volunteered to make her an appointment at the local Apple Store.
*
There seems to be some disconnect here between the popularity of Apple products on the one side and their quality and the abilities of Apple affiliated employees on the other.