Hey Folks,
Great to finally be a member of the Mac Owners club...
Well, I would have joined sooner but for a problem with the order of my new MacBook Pro 15", where it was built to order (with the anti-reflective screen and fast-spinning disk), but then delivered to the wrong address by UPS.
The lucky recipient claimed not to speak English; Denied he had received it; Posted it onto Iraq etc etc, and therefore couldn't return it!
After much chasing and hassle, UPS dragged their feet admitting they'd got it wrong, so whilst the 'lost package' process ground on, I ordered a replacement machine...
Originally, I declined AppleCare, but when ordering the replacement, I was offered it with more than 50% discount - something I was very happy to accept.
Furthermore, as a gesture of goodwill, Apple offered a choice of accessories with their compliments, and duly couriered travel adapters, replacement power supply and other goodies, which suited me perfectly as someone who travels a fair bit with work.
All through the episode, it was clear that Apple were in no way to blame, and the fault lay entirely with UPS. Nevertheless, Apple accepted their responsibilities and provided me with updates and more than exceeded my expectations in maintaining great Customer Service.
Long may it continue...
A Happy Apple Customer
Great to finally be a member of the Mac Owners club...
Well, I would have joined sooner but for a problem with the order of my new MacBook Pro 15", where it was built to order (with the anti-reflective screen and fast-spinning disk), but then delivered to the wrong address by UPS.
The lucky recipient claimed not to speak English; Denied he had received it; Posted it onto Iraq etc etc, and therefore couldn't return it!
After much chasing and hassle, UPS dragged their feet admitting they'd got it wrong, so whilst the 'lost package' process ground on, I ordered a replacement machine...
Originally, I declined AppleCare, but when ordering the replacement, I was offered it with more than 50% discount - something I was very happy to accept.
Furthermore, as a gesture of goodwill, Apple offered a choice of accessories with their compliments, and duly couriered travel adapters, replacement power supply and other goodies, which suited me perfectly as someone who travels a fair bit with work.
All through the episode, it was clear that Apple were in no way to blame, and the fault lay entirely with UPS. Nevertheless, Apple accepted their responsibilities and provided me with updates and more than exceeded my expectations in maintaining great Customer Service.
Long may it continue...
A Happy Apple Customer