Please Help : (

Unable to connect to internet : (

Please could someone help, I recently had BT Infinity installed but I've been having a lot of problems connecting my MacBook Pro to the internet regardless of whether I'm using a wired or wireless connection as my IP seems to keep dropping for some reason since if I go to network settings it either says "No IP Address" or "Self Assigned IP"?

Also while I don't have any problems connecting my MacBook Pro to the internet running Windows 7 under Boot Camp my speed test results are very different to running a speed test under Mac OS?

Mac OS Speed Test Results


Windows 7 Speed Test Results

In my opinion...those are not "very different" results (upload & download speeds).

You can test your internet speed 10x in a row...or 10 times over the course of 24 hours...and get those sort of differences...sometimes even larger.

- Nick

Where I am I can get 8mbps and sometimes 3mbps in the same day!!
As for no ip address issue, have you tried resetting your router?

- Simon

Buzzard2010 said:

Where I am I can get 8mbps and sometimes 3mbps in the same day!!
As for no ip address issue, have you tried resetting your router?

- Simon

Click to expand...

I appreciate that the speed varies depending on the time of day etc but while my download speed does vary a bit my upload speed is pretty consistent at just over 8Mbs regardless of the time of day etc when running a speed test in Mac OS where as in Windows 7 it's a consistent 5Mbs something, again regardless of the time of day etc. So why the discrepancy not to mention the huge difference with my Ping?

Note: Moved to appropriate forum.

You should also provide a title appropriate to your issue - not just "Help".
Some folks that can "help", are not even going to look at a thread with that title.

Tom Blow said:

I appreciate that the speed varies depending on the time of day etc but while my download speed does vary a bit my upload speed is pretty consistent at just over 8Mbs regardless of the time of day etc when running a speed test in Mac OS where as in Windows 7 it's a consistent 5Mbs something, again regardless of the time of day etc. So why the discrepancy not to mention the huge difference with my Ping?

Click to expand...

Your upload has changed more than your download in those two results!

Ping wise, it is usually the server you are pinging to that gives the outcomes you get, try it with another server and you could get more or less than that.

- Simon

That's a pretty sizeable ping result! You'd think it was hitting a satellite.

bobtomay said:

Note: Moved to appropriate forum.

You should also provide a title appropriate to your issue - not just "Help".
Some folks that can "help", are not even going to look at a thread with that title.

Click to expand...

Ok thanks bobtomay I'll rectify the thread title.

Buzzard2010 said:

Your upload has changed more than your download in those two results!- Simon

Click to expand...

Exactly so why the discrepancy between Mac OS and Windows 7?

Buzzard2010 said:

Ping wise, it is usually the server you are pinging to that gives the outcomes you get, try it with another server and you could get more or less than that.- Simon

Click to expand...

I did use the same server for both Mac OS and Windows 7. Strangely if I run a ping test on pingtest.net in Windows 7 I get the below result which is in line with my Mac OS results.

Again (IMHO)...regarding the differences in download/upload speeds...you're worrying about nothing. It's not a big deal. And it will fluctuate.

A BIG deal (or a BIG difference) would be 36.85 Mb/s for one OS versus something like below 20 Mb/s. The difference between 36.85 Mb/s and 34.97 Mb/s download speed...is minor!

- Nick

pigoo3 said:

Again (IMHO)...regarding the differences in download/upload speeds...you're worrying about nothing. It's not a big deal. And it will fluctuate.

A BIG deal (or a BIG difference) would be 36.85 Mb/s for one OS versus something like below 20 Mb/s. The difference between 36.85 Mb/s and 34.97 Mb/s download speed...is minor!

- Nick

Click to expand...

I not concerned about my download speed, I'm concerned about my upload speed and ping.

Why are you worried about your upload speed though? It will ALWAYS be lower than your download speed as ISPs DONT want people file sharing and this is just a small way to help stop it. i.e if I get my top 8mbps down then I will usually get around 800kbps up, it's capped like that.

- Simon

Tom Blow said:

I not concerned about my download speed, I'm concerned about my upload speed and ping.

Click to expand...

Unless i missed it - you haven't said what sort of data rates you've contracted with your ISP for?

Regarding ping - you need to run a few more tests and see if that's a consistent number before it's worth troubleshooting. You should try a few pings in Terminal to several known good servers and see what they look like. We can't make any kind of guess based on a single run.

Ok I've sussed out what the problem is (or at least partially), it's Chrome because I use Safari in Mac OS and Chrome in Windows 7 so I tried Internet Explorer and viola!



I still have my main problem and reason for creating this thread though which is that I'm unable to connect to the internet in Mac OS regardless of whether I'm using a wired or wireless connection as from what I can gather my IP address keeps dropping?