Hard drive crash

M

memoire

Guest
Recently my hard drive crashed on my Ibook. Apple Japan replaced it, but I lost all my data, passwords, and files. The cost was yen 50,000 about $600. I asked them for the old drive and they requested Yen 90,000 about $1000. The total would then be $1600, seems they resell the drives. While the 1 year warrenty was expired, I was out of the country for 50% of the time, so in effect the hard drive was only used for 8 months. I wanted to get the reason for the crash and the hard drive returned.
Does anyone know who I can contact in the USA Apple to solve this issue?

Thanks
Steven
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top