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  1. #1
    apple tv and iTunes

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    apple tv and iTunes
    Any ideas why, when I play iTunes through Apple tv, it loses the signal after about 15 minutes (although this varies from c9 to c20 minutes)?
    It keeps telling me to turn home share on. It is on! It seems the only way to reactivate it is to come to the computer, turn Home Share off, then turn it back on again.
    Whilst this happens all other functions on the Apple tv work normally (e.g. YouTube, Movie selection, all the other bits and pieces not included in the 'computer' option).
    My download speed is only about 1.8mbs (until we get our 'rural upgrade'!!)

    Thanks for any advice.

  2. #2
    apple tv and iTunes
    mrplow's Avatar
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    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    Where is iTunes 'housed' - a Mac? a PC? Macs are normally OK allowing access via Home Sharing when asleep. When PCs sleep they often cut off network access. It could be this sleep cycle thats interupting the connection.

    It's definately the network in your home that's the issue one way or the other. All the other things you describe are internet based and they all work.

    Welcome to the forum.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  3. #3
    apple tv and iTunes

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    Nov 04, 2011
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    Thanks for your interest.
    iTunes is in my (newish!) iMac. Apple tv is not asleep - the light is on and everything else functions.
    I've run the tests on the Apple tv menu and it tells me everything is alright.

  4. #4
    apple tv and iTunes
    mrplow's Avatar
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    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    I really meant is the Mac where iTunes is going to sleep?

    Is the iMac maintaining a wifi connection ok?

    Try setting the iMac power options to not sleep for 1 hour and see what happens.

    Also make sure iTunes, OSX, AppleTV are all up to date
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  5. #5
    apple tv and iTunes

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    Nov 04, 2011
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    I will try to do this, but I am sure it is not the Mac, as the timings of it going off are so very different.
    For example, I have just been listening to iTunes on my tv and it went off after six minutes. I turned Home Share off and then on again and it lasted for 15 minutes. I turned Home Share off/on again and this time we were going for about forty minutes - the longest yet!
    However, I will look the power on the Mac.
    Many thanks.

  6. #6
    apple tv and iTunes

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    I have changed the power settings on my iMac, but it has made no difference. Apple tv still shuts off when it feels like it. It is always at the end of one track - never part way through.

  7. #7
    apple tv and iTunes
    mrplow's Avatar
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    Specs:
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    You didn't mention the atv shutting down
    I'd connect to iTunes via cable and do a restore
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  8. #8
    apple tv and iTunes

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    Sorry - my mistake! Apple tv does NOT shut down. It is only iTunes that disconnects.
    Apologies!

  9. #9
    apple tv and iTunes
    mrplow's Avatar
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    I'd still go for the restore
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  10. #10
    apple tv and iTunes
    baggss's Avatar
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    Specs:
    27" 3.4 Ghz i7 iMac-13" C2D Macbook-OSX 10.10.2 -64Gb iPad 2-64 Gb iPhone 6+-ATV 2-14Tb of Storage
    Has this always happened or did it just start?


  11. #11
    apple tv and iTunes

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    Hi, Baggss.

    I have had my iMac for about a month and it has always happened. I didn't do anything about it previously as I thought it was me and I was still on the learning curve.
    As mrplow suggested (above) I changed my mac's power settings, but I still had the problem.
    He now suggests a restore, which perhaps I should go for.

  12. #12
    apple tv and iTunes
    baggss's Avatar
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    Specs:
    27" 3.4 Ghz i7 iMac-13" C2D Macbook-OSX 10.10.2 -64Gb iPad 2-64 Gb iPhone 6+-ATV 2-14Tb of Storage
    Try the restore but if that does't work I would submit that the ATV itself may have a problem. Maybe you need to take it back to apple and see what they say.


  13. #13
    apple tv and iTunes

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    Thanks everybody for your advice - it is much appreciated. You have given me a couple of options to investigate.

  14. #14
    apple tv and iTunes
    mrplow's Avatar
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    Specs:
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    I'm going to throw another in for kicks.... try it connectin to your router by cable rather than wifi to see if that makes any difference. Ideally try both the ATV and iMac cabled, then just one cabled, then the other. That might help track the problem.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  15. #15
    apple tv and iTunes

    Member Since
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    Thanks, mrplow. Will try that.

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