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  1. #1
    Power Supply was just on fire!?!?!?

    Member Since
    Feb 18, 2007
    Posts
    6
    Power Supply was just on fire!?!?!?
    OMG!

    I called Apple yesterday because my magsafe adapter wasn't charging my MacBookPro. There seemed to be a bit of charring on one of the pins on the power adapter side of the magsafe connector (the side with the LED).

    The problem was intermittent, and they told me to try cleaning the contacts, which I did... but it would still only charge every once in a while. They are sending me another power supply now, but I didn't think, nor did they tell me not to use it.

    Well, i just took my MBP out of my bag, and plugged it in... and it worked. Then I smell something burning, and I look at the power brick itself, and there is literally a flame coming from the cable, and my carpet is smoking too right there.




    What should I do here? Am I wrong to think that I am entitled to a little something more than being without my computer till April 6th while they mail me a power supply?

    I mean, heck, my house could have burned down if I didn't catch it..

  2. #2
    Power Supply was just on fire!?!?!?
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    This is unfortunately, not an isolated incident. I've read about several other cases where if the cable jacket is damaged, resulting in a short, the cord or the adapter will catch fire. Did you happen to notice if the cable was damaged while you were troubleshooting the original problem of the adapter only intermittently charging?

    Either way, if you read the reviews of the MagSafe adapter on the Apple Store website, you'll see plenty of cases of this sort of thing happening. My guess is that the jacket is just not robust enough to handle the bumps and bruises of regular travel and/or rigorous usage. It is definitely a design flaw and my hope would be that Apple would compensate you in some way for the damage.

    I use my Mac at both work and at home, so this was a deciding factor for me in whether to purchase a second adapter so that I wasn't constantly having to travel with it and wrap up the cable.

    I'm glad to hear that your home wasn't damaged and that the fire was relatively isolated.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3
    Power Supply was just on fire!?!?!?
    eric's Avatar
    Member Since
    Nov 04, 2006
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    i've heard these sorts of stories too. i treat mine as gently as i treat my macbook itself.
    Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
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  4. #4
    Power Supply was just on fire!?!?!?
    PowerBookG4's Avatar
    Member Since
    Jan 08, 2005
    Location
    New Jersey
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    Specs:
    Mac Pro 8x3.0ghz 12gb ram 8800GT , MBP 2.16 2GB Ram 17 inch.
    mine was frayed on the mag safe end... and to prevent a fire I stopped using it when I noticed it... called apple (it was still functioning though) and told them about it... this was about 8pm EST they said they would send me a new one by 10am EST the next day I had a new one at my door. I would call apple and ask them to expedite your order to tell them that you are now with out any power and see what they will do for you.
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  5. #5
    Power Supply was just on fire!?!?!?
    kgeier82's Avatar
    Member Since
    Dec 01, 2006
    Posts
    1,495
    Specs:
    MBP 2.4/2GB/200HD/256 8600gt
    im wondering how long apple will wait to replace everyones magsafe.

    seems like its name should be changed at least, the "magunsafe"

    i think ill start putting my brick on a desk. dont want the carpet to go.
    2.4ghz Unibody | Hitachi 320GB 7200 | 256MB 9600gt

  6. #6
    Power Supply was just on fire!?!?!?
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
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    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by kgeier82 View Post
    im wondering how long apple will wait to replace everyones magsafe.

    seems like its name should be changed at least, the "magunsafe"

    i think ill start putting my brick on a desk. dont want the carpet to go.
    I would say just keep an eye on the cable. If you have pets that like to chew on cords, keep them away from it. And if you see any cracks or splits in the jacket, stop using it.

    I do wish that Apple would come out with an updated design that has a much heavier duty cable jacket.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  7. #7
    Power Supply was just on fire!?!?!?

    Member Since
    Aug 31, 2006
    Posts
    82
    Will they make a commercial in which Justin Long catches on fire?

  8. #8
    Power Supply was just on fire!?!?!?

    Member Since
    Feb 18, 2007
    Posts
    6
    We were troubleshooting the original problem, the charring on the magsafe end, and the periodic non-charging.

    They never told me not to use the adapter again.

    I called them today, and after sitting through a 1.5 hour question answering session, they said that they would call me back within 4 hours.

    It has been about 3.5 hours now, and I am not happy at all.

    What a shame, I have been a loyal apple user since OS9 days. I was hoping this wouldn't happen to me, I didn't want to be forced to believe the fire horror stories.

  9. #9
    todd51
    Guest
    Wow, that sucks, if mine ever caught fire it woudl burn the whole house down since it's behind my desk and I can't see it...not to mention i'm not home half of the time (at school doing work) and all my roomates are usually upstairs.

    Scary stuff, I guess all I can do is just hope it doesn't happen. Actually I think i'm going to move my adater on top of a tub so it's not on the carpet.

  10. #10
    Power Supply was just on fire!?!?!?
    Smell The Glove's Avatar
    Member Since
    Feb 02, 2007
    Posts
    130
    As somebody who is looking to purchase the MBP, this is one big concern for me. I travel all the time and it's not unusual at all for me to leave my laptop plugged in overnight or while I go out for lunch/dinner. Last thing I need is to set fire to the house or hotel.

  11. #11
    Power Supply was just on fire!?!?!?
    xstep's Avatar
    Member Since
    Jun 25, 2005
    Location
    On the road
    Posts
    3,231
    Specs:
    2011 MBP, i7, 16GB RAM, MBP 2.16Ghz Core Duo, 2GB ram, Dual 867Mhz MDD, 1.75GB ram, ATI 9800 Pro vid
    The few reports I've seen on this issue, the people involved have not explained how they unplug the cord from the laptop. Do they have a habit of pulling on the cord or do they firmly disconnec using the hard plastic shell. Pulling on the cord is asking for trouble.

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