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Exactly.
Statistically, when someone has a good experience with a product or service, they will tell approximately 4-5 close relatives or friends.
When something goes wrong with a product or service, a person is more apt to tell as many people as they can no matter what their relationship is to that person.
So, because people are more prone to voice a complaint than an accolade, you don't hear as many success stories.
Think about it... when was the last time you heard about a person who wrote a letter to the trash collector to tell them what a great job they are doing. Weeks and weeks would go by and no such letter would surface. Now imagine if the trash wasn't collected one week... there would be an uprising about what a lousy job the trash collectors are doing.
Or what if a televison manufacturer sold a certain model that had a beautiful picture and great sound... nobody would write emails or post again and again on a forum about how great it is. The minute that model showed any sign of a slight defect, the populous would start a petition or some class-action suit against the company and demand refunds or other "compensation".
The same holds true for the Macbook. Buyers are going to complain about problems as much as they can. Satisfied people are going to be satisfied and quiet.
What needs to be realized is that overall, there are many more satisfied customers, they just don't voice opinion as much. You only hear and notice the "horror stories"... the "squeaky wheel" syndrome. :black:
Western society as a whole takes things for granted and ignores the positives... yet when any sort of negative arises, they protest en masse about it for as long as they can.
:black:
Do you work for Mac? hehe
You don't see people en masse posting love letters because what purpose does it serve? The only possible function it would serve is to communicate to the powers that be that you like certain things and you don't want those things to change.
Being a squeaky wheel, however, is a means for people to 1. communicate problems in hopes (in vain?) that there will be changes in those problems and 2. to see if others have had similar problems/can offer solutions. The squeaky wheel gets the grease.
I will say though that I'm in many forums and I post rants and raves ... about computers, bikes, beauty products, etc etc. Working in a service industry, I probably hear 25% raves and 75% rants. C'est la vie.
Footnote: While I was typing this post. the space bar on my mac book began to squeak. BAHHH!!!!! :bone: