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Thread: First the "X" Key, Now the "H" Key

  1. #46


    Member Since
    Feb 24, 2011
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    Los Angeles
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    UPDATE:

    Today, I went to the Genius Bar at the Apple store at The Grove. They did a diagnostic on the system. Everything was working, including the keys. (My keyboard problem is, and always has been, intermittent, so this made sense.) The genius said that he could "clean" the keys, either by lifting each balky key slightly and blasting in some air, or by removing each key. Another option would be to ship the unit to a repair center and have them replace the top half of the case. The last option was to do nothing.

    I decided to do nothing for the moment. My issue is now a matter of record with Apple. If something happens again, we have a reference. Since I am still eligible, I will probably buy some Apple Care Protection.

    Note: The genius said that these keyboards have been a problem since 2016, and they did a redesign of the keyboard for 2017.

    P.S. Last night, I noticed that my InCase Hardshell Case is cracked. Five months old. Jeesh.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  2. #47

    chscag's Avatar
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    P.S. Last night, I noticed that my InCase Hardshell Case is cracked. Five months old. Jeesh.
    Yeah, InCase has gone down hill in recent years. My last InCase hard shell lasted 5 years and as a matter of fact, was still on the machine looking good when I sold it. Send an email to support at InCase and see what they say. Who knows?, they might ship you a new one.

    Also, good move on the keyboard. At least now you're on record with Apple so that any fault in the future that may occur will be covered. Purchasing Apple Care is likewise a good idea.

  3. #48


    Member Since
    Feb 24, 2011
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    @ chscag: The e-mail to InCase is already sent, my good amigo. I have two other InCase products. They are carry bags for laptops. I like InCase very much. I just think that a hardshell should last more than six months.

    With regard to the MBP, the outcome I got was the outcome I wanted. Having someone start hacking away at my keyboard, or replacing a top case, holds no interest for me. And the problem is intermittent. Most of the time, I am at home, and, most of the time, I am using a wireless keyboard. That's why it took me six months to become aware of the keyboard problem.

    Once again, thanks to you and to the Forum. I'd be nowhere without you guys.



    P.S. Someone on the Forum stated that the left side Thunderbolt ports are faster/better than the right side Thunderbolt ports. I ran this by the genius, and he said that they take these ports out and switch them around and it makes no difference. I don't know if that is precisely an disclaimer, but he clearly implied that all the Thunderbolt ports were the same.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  4. #49

    pm-r's Avatar
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    P.S. Someone on the Forum stated that the left side Thunderbolt ports are faster/better than the right side Thunderbolt ports. I ran this by the genius, and he said that they take these ports out and switch them around and it makes no difference. I don't know if that is precisely an disclaimer, but he clearly implied that all the Thunderbolt ports were the same.

    I believe that someone just happened to be me that I probably gleaned from everymac.co.

    But by all means do some of your own checking and maybe things might have changed. Try a websearch on:
    MBPro Thunderbolt port speed
    https://www.google.com/search?client...UTF-8&oe=UTF-8

    As I recall, Apple has done the different speed thing with different ports on different Mac products over the years, so not exactly a new thing.




    - Patrick
    ======

  5. #50


    Member Since
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    Pawtucket, RI, USA
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    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #51


    Member Since
    Feb 24, 2011
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    Quote Originally Posted by ferrarr View Post
    Very helpful. Thanks.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  7. #52


    Member Since
    Jan 10, 2012
    Posts
    511
    Just read this the other day which might help?

    https://www.macworld.co.uk/news/mac/...oards-3679496/

  8. #53


    Member Since
    Feb 24, 2011
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    @cheddar-caveman: Useful, indeed. Thank you.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  9. #54

    dtravis7's Avatar
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    Jan 04, 2005
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    Modesto, Ca.
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    Mark, a close friend of mine who is a graphic artist recently got a new Top end MBP. Her one number key was doing that. She took it 60 miles to the closest Apple store and they took off the key cap and cleaned and put it back on and so far it's fine. They did tell her though if the Butterfly mechanism broke taking the cap off she would have to let them send it to get the top replaced. I will keep all posted if she again has issues.
    ...Dennis

  10. #55


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
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    @ dtravis7: When I went in, the genius offered to take a few keys off and clean them or send the unit out for a keyboard replacement, but he didn't mention the possibility of breaking the butterfly. Good to know.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  11. #56

    chscag's Avatar
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    Jan 23, 2008
    Location
    Keller, Texas
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    Probably just as well Marrk. Apple has now extended the warranty on those keyboards to 4 years so you should be in good shape if the keyboard needs to be replaced during that time.

  12. #57


    Member Since
    Feb 24, 2011
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    @ chscag: Agreed.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

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