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  1. #46


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    UPDATE:

    Today, I went to the Genius Bar at the Apple store at The Grove. They did a diagnostic on the system. Everything was working, including the keys. (My keyboard problem is, and always has been, intermittent, so this made sense.) The genius said that he could "clean" the keys, either by lifting each balky key slightly and blasting in some air, or by removing each key. Another option would be to ship the unit to a repair center and have them replace the top half of the case. The last option was to do nothing.

    I decided to do nothing for the moment. My issue is now a matter of record with Apple. If something happens again, we have a reference. Since I am still eligible, I will probably buy some Apple Care Protection.

    Note: The genius said that these keyboards have been a problem since 2016, and they did a redesign of the keyboard for 2017.

    P.S. Last night, I noticed that my InCase Hardshell Case is cracked. Five months old. Jeesh.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  2. #47

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    55,611
    Specs:
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    P.S. Last night, I noticed that my InCase Hardshell Case is cracked. Five months old. Jeesh.
    Yeah, InCase has gone down hill in recent years. My last InCase hard shell lasted 5 years and as a matter of fact, was still on the machine looking good when I sold it. Send an email to support at InCase and see what they say. Who knows?, they might ship you a new one.

    Also, good move on the keyboard. At least now you're on record with Apple so that any fault in the future that may occur will be covered. Purchasing Apple Care is likewise a good idea.

  3. #48


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    @ chscag: The e-mail to InCase is already sent, my good amigo. I have two other InCase products. They are carry bags for laptops. I like InCase very much. I just think that a hardshell should last more than six months.

    With regard to the MBP, the outcome I got was the outcome I wanted. Having someone start hacking away at my keyboard, or replacing a top case, holds no interest for me. And the problem is intermittent. Most of the time, I am at home, and, most of the time, I am using a wireless keyboard. That's why it took me six months to become aware of the keyboard problem.

    Once again, thanks to you and to the Forum. I'd be nowhere without you guys.



    P.S. Someone on the Forum stated that the left side Thunderbolt ports are faster/better than the right side Thunderbolt ports. I ran this by the genius, and he said that they take these ports out and switch them around and it makes no difference. I don't know if that is precisely an disclaimer, but he clearly implied that all the Thunderbolt ports were the same.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  4. #49

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    8,700
    P.S. Someone on the Forum stated that the left side Thunderbolt ports are faster/better than the right side Thunderbolt ports. I ran this by the genius, and he said that they take these ports out and switch them around and it makes no difference. I don't know if that is precisely an disclaimer, but he clearly implied that all the Thunderbolt ports were the same.

    I believe that someone just happened to be me that I probably gleaned from everymac.co.

    But by all means do some of your own checking and maybe things might have changed. Try a websearch on:
    MBPro Thunderbolt port speed
    https://www.google.com/search?client...UTF-8&oe=UTF-8

    As I recall, Apple has done the different speed thing with different ports on different Mac products over the years, so not exactly a new thing.




    - Patrick
    ======

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