Page 3 of 4 FirstFirst 1234 LastLast
Results 31 to 45 of 49

Thread: First the "X" Key, Now the "H" Key

  1. #31

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, USA
    Posts
    4,294
    Quote Originally Posted by Marrk View Post
    What are the chances that I could get my money back on a 6-month-old MBP?
    It depends on everything you do and say to support your case. Stay calm and remember they have a job to do. If you can keep the tone down, and express (document too) your concerns, the outcome may work for you.

    Maybe a whole new Mac, which you could sell and where you wouldn't lose all your investment?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  2. #32


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    Quote Originally Posted by ferrarr View Post
    It depends on everything you do and say to support your case. Stay calm and remember they have a job to do. If you can keep the tone down, and express (document too) your concerns, the outcome may work for you.

    Maybe a whole new Mac, which you could sell and where you wouldn't lose all your investment?
    I agree.

    Document ow?
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  3. #33

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, USA
    Posts
    4,294
    Maybe the article about the lawsuits? If you previously had them look at it, and they said it was not defective paperwork?

    It took me three times of having the motherboard replaced in my MBP, before I got a new one.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  4. #34


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    Quote Originally Posted by ferrarr View Post
    Maybe the article about the lawsuits? If you previously had them look at it, and they said it was not defective paperwork?

    It took me three times of having the motherboard replaced in my MBP, before I got a new one.

    Indeed, I already printed out te link from tis thread and was planning on bringing it wit me.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  5. #35

    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, USA
    Posts
    4,294
    I don't know if a forum thread will hold as much weight, as an article about the class action lawsuits will, especially, if they include links to court filings?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  6. #36

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    8,720
    Lucky for you I work cheap. lol.

    Lucky for them you haven't got any big hats to wear otherwise your rates would no doubt be much much higher Sly.

    PS: Re the recent MacBook sticky keys, a fixit video I was watching the other day that apparently works shows a fellow using what seems to be a thin plastic guitar pick and moving it vertically around all sides of the keys and between the very narrow space between the keyboard, then using a blast of compressed air.

    Personally if I was to be faced with a $700 repair bill, I would be doing the same thing or similar, but would probably use a cut down metal feeler gauge strip that one could purchase a set for $5-$10. Use the feeler strip that slides between the key and case best and use it vertically around the edge off each key, or at least maybe just around the sticky keys.

    I would imagine lot of grunge builds up around the keys for some users, especially due to the lack of travel that is typical of the newer butterfly keys.

    PS: thin metal feeler gauge strips can be cut to shape if needed with tin snips or strong kitchen scissors.

    I think I would be tempted to also use a light spray of dry teflon lubricant.

    The alternative of A $700 repair would not appeal to me thank you very much, but some care and common sense would need to be used as well. I'm told those type keys are quite delicate.



    - Patrick
    ======
    Last edited by pm-r; 06-14-2018 at 01:54 PM.

  7. #37


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    @ferrarr: This tread ---> https://forums.macrumors.com/threads...odels.2119893/


    You may be right. I'll see if I can do some googling. But tec issues of this kind are going to be reported in online venues, not print media (or so I believe).
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  8. #38


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    Quote Originally Posted by pm-r View Post
    Lucky for them you haven't got any big hats to wear otherwise your rates would no doubt be much much higher Sly.

    PS: Re the recent MacBook sticky keys, a fixit video I was watching the other day that apparently works shows a fellow using what seems to be a thin plastic guitar pick and moving it vertically around all sides of the keys and between the very narrow space between the keyboard, then using a blast of compressed air.

    Personally if I was to be faced with a $700 repair bill, I would be doing the same thing or similar, but would probably use a cut down metal feeler gauge strip that one could purchase a set for $5-$10. Use the feeler strip that slides between the key and case best and use it vertically around the edge off each key, or at least maybe just around the sticky keys.

    I would imagine lot of grunge builds up around the keys for some users, especially due to the lack of travel that is typical of the newer butterfly keys.

    PS: thin metal feeler gauge strips can be cut to shape if needed with tin snips or strong kitchen scissors.

    I think I would be tempted to also use a light spray of dry teflon lubricant.

    The alternative of A $700 repair would not appeal to me thank you very much, but some care and common sense would need to be used as well. I'm told those type keys are quite delicate.



    - Patrick
    ======

    Let me ask you tis: Would you do it if the repair were free? I'm not happy about having someone crack open a new $3,000 laptop to do a repair of any kind.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  9. #39

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    55,629
    Let me ask you tis: Would you do it if the repair were free? I'm not happy about having someone crack open a new $3,000 laptop to do a repair of any kind.
    I think it would be a mistake NOT to allow Apple to do the repair if it was for free. You not only get the repair on the record but if in the future the keyboard should fail again, you have Apple's own repair records to refer to.

    All of this might not even be necessary since the Apple pundits seem to agree that Apple is going to address the keyboard problem with a blanket recall repair similiar to the way they have handled others in the past.

    Having said all of the above and the many opinions here, I believe you should make an appointment with Apple and start the process. That's what I would do but of course it's your money and time. Both of which are valuable.

  10. #40


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    @ chscag: Te sarcasm in your tone is duly noted, sir. (I like sarcasm. )

    Seriously, I agree with you. It's just something that has to be done, and it doesn't really matter ow pissed off I am about it.

    N.B. "Blanket recall"? You mean like that fine job they did on the iPhone battery issue?
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  11. #41

    Slydude's Avatar
    Member Since
    Nov 16, 2009
    Location
    North Louisiana, USA
    Posts
    12,992
    Things to do toay: Convince Charlie, Nick, et. al to pay for my forum services based on what I think they are worth.
    Benefit fro them: I forgo any and all big hats now and in the future in perpetuity.
    Benefit for me: Funds which can be used for future tech purchases.

    Sounds like a plan.

    @Patrick I'll cut you in for a percentage if you are willing to assist in pressuring them in this (oops, I meant "assist in negotiations") lol

  12. #42

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    8,720
    Quote Originally Posted by Marrk View Post
    Let me ask you tis: Would you do it if the repair were free? I'm not happy about having someone crack open a new $3,000 laptop to do a repair of any kind.

    That's a completely different situation and I somehow don't think you're going to see it happen and I did not suggest anywhere and intentionally, of anyone "cracking open a new $3,000 laptop to do a repair of any kind".

    I only suggested cleaning around the edges of the sticking keys, no dismantling of any kind suggested and BTW, not all users seem to have the problem from what I've read.


    And as for your comment to Charles:
    @ chscag: Te sarcasm in your tone is duly noted, sir. (I like sarcasm. )
    personally I didn't notice any sarcasm at all FWIW.

    BTW: I don't have access to any Apple Store or genius without taking a very expensive ferry trip and at least a full day just traveling to the closest one. But we do have some good Authorized Apple Techs close by if they are allowed to do such repairs or replacements. But probably still cost at least $700.00usd which is equivalent to close to $920.00cdn. That's a good whack of money here!!!





    - Patrick
    ======

  13. #43

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    8,720
    @Slydude
    Sounds like a plan.

    @Patrick I'll cut you in for a percentage if you are willing to assist in pressuring them in this (oops, I meant "assist in negotiations") lol

    Hmmm… I'd have to give that some thought, especially considering your president's attitude toward us Canadians and other nationalities from taking away some work from all US citizens!!!

    I think I'll just stay on this side of the boarder thanks and maybe just provide some free suggestions or advice. I sure have some of that for what's his name.

    But I don't do religion or politics on any forum!!!




    - Patrick
    ======

  14. #44


    Member Since
    Feb 24, 2011
    Location
    Los Angeles
    Posts
    473
    @pm-r: According to what I have read thus far, the Apple repair for this keyboard issue is to open up the aluminum case and replace the keyboard. It is not clear (to me) if the replacement keyboard is a new part or the same as the original part.

    I did not mean to suggest tat your guitar pick fix involved opening the computer case.
    MacBook Pro 13" 2017 Four Thunderbolt 3 Ports
    Processor: 3.5 GHz Intel Core i7
    Memory: 16 GB 2133 MHz LPDDR3
    Storage: 1 tb

  15. #45

    pm-r's Avatar
    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    8,720
    @Marrk

    @pm-r: According to what I have read thus far, the Apple repair for this keyboard issue is to open up the aluminum case and replace the keyboard.

    Thanks Marrk and I can imagine that is typical of what Apple would do, and just replace the keyboard from their stock. And I sure don't know for sure but I would would imagine that they would use any "refurbished" units before they would use new ones.

    I had only been looking for other options and to save $700.00 + $$$.

    I guess I'll have to take a look and see if I can find out why the replacement is such a hassle other than some more poor design by his highness Sir Jonathan Ive and his mad search to gain thinness.




    - Patrick
    ======

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Remap "Command_R" key as "m"
    By Ndracks in forum macOS - Operating System
    Replies: 0
    Last Post: 02-01-2011, 02:54 AM
  2. "Delete" key in "Screen Sharing" application
    By Verxion in forum Switcher Hangout
    Replies: 3
    Last Post: 12-18-2009, 09:42 AM
  3. "R" key wont work when typing in WEP key
    By mmmopeth in forum Apple Notebooks
    Replies: 4
    Last Post: 07-16-2009, 02:21 PM
  4. 24 hours with 1st Mac (Macbook) Key "G" wont work
    By Cruz777 in forum Switcher Hangout
    Replies: 4
    Last Post: 09-05-2007, 09:07 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •