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  1. #1
    Can't get Time Machine to work

    Member Since
    Nov 08, 2011
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    Can't get Time Machine to work
    When I select a date in Time Machine, nothing happens. My external drive is connected OK. What could be the matter with it?

  2. #2
    Can't get Time Machine to work
    osxx's Avatar
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    Jan 19, 2008
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    What are you trying to restore?
    Did you select a specific app?

  3. #3
    Can't get Time Machine to work

    Member Since
    Nov 08, 2011
    Posts
    18
    I didn't know I had to select something specific (if only there were instructions with thses things!)  thanks for pointing that out! What I am trying to do is to restore a particular Outlook folder of emails that disappeared.

  4. #4
    Can't get Time Machine to work
    chscag's Avatar
    Member Since
    Jan 23, 2008
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    What you're going to need to do is:

    Before running Time Machine, open Outlook on your Mac. Now open Time Machine and choose which date you wish to restore the Outlook data base from. When you find the lost folder of mail, select restore. You'll be asked to verify the restore.

    If you don't open Outlook first on your Mac, Time Machine will not be able to locate the mail folder. The same applies to restoring Mac Mail from Time Machine.

  5. #5
    Can't get Time Machine to work

    Member Since
    Nov 08, 2011
    Posts
    18
    That doesn't seem to work. Time machine just shows one of the folders that's open on my Desktop

  6. #6
    Can't get Time Machine to work
    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    That should have worked if in fact you correctly made the Time Machine backups and did not exclude anything. Are your Outlook eMail messages still being stored on the server? Perhaps you can get at them that way.

  7. #7
    Can't get Time Machine to work

    Member Since
    Nov 08, 2011
    Posts
    18
    I have since been advised that I needed to open the folder in Documents / Microsoft User Data / Office 2011 Identities, and then enter Tima Machine; I did that, but the folders in there don't seem to contain any of my mail or my outlook mail folders. I'd be grateful if you could explain further.

  8. #8
    Can't get Time Machine to work
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,291
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I have since been advised that I needed to open the folder in Documents / Microsoft User Data / Office 2011 Identities, and then enter Tima Machine; I did that, but the folders in there don't seem to contain any of my mail or my outlook mail folders. I'd be grateful if you could explain further.
    That's what I was getting at in my original reply to you. It should have worked if those folders were backed up correctly by Time Machine. It works for me.

    The Outlook data is buried fairly deep, so make sure you open all the folders which are below "Office 2011 Identities".

  9. #9
    Can't get Time Machine to work

    Member Since
    Nov 08, 2011
    Posts
    18
    The folders saved in my Data Records in Office 2011 Identities are unrecognisable! They have strange codes instead of their original names, and they won't open. So I can't see how I will be able to find the folder I've lost, let alone the contents within it. If anyone has any suggestions I'fd be grateful. This Time Machine is not at all the useful feature I imagined it would be.

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