Page 1 of 2 12 LastLast
Results 1 to 15 of 18
  1. #1
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    brand new mba, not working :-(
    Hi, i bought the new macbook air 11'' two days ago, as soon as i got it home i noticed some horrible white vertical lines in the address/url bar, when it goes blue as it searches, 3 or 4 thin white lines appeared, took it back to the store,they swapped it, got the new one home, same thing happening again. it is double as quick as my 2011/2012 mba but i'm worried about these lines and don't want to keep going back to the store to replace, only to find it is an inherent fault.any helpful info would be massively appreciated.thanks.

  2. #2
    brand new mba, not working :-(
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,041
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    G'day and wel come to the forums.

    Take it back and exchange it within 14 days.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  3. #3
    brand new mba, not working :-(

    Member Since
    Mar 04, 2010
    Posts
    50
    Quote Originally Posted by harryb2448 View Post
    G'day and wel come to the forums.

    Take it back and exchange it within 14 days.
    He said he did that, and that it happened with the replacement computer as well.

    Try to take a screenshot of the problem and post it here. If it doesn't show up in the screenshot then it's likely a hardware issue (with the display) and you probably got two defective computers. You can also google to see if anyone else has been having this problem.

  4. #4
    brand new mba, not working :-(
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    For sure take a screen shot. If we see what is actually happening we can better advise you. 2 Machines in a row doing that does not sound very promising though.

  5. #5
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    Here is a screen shot, thanks

    (c post below for screen shot)
    Attached Images Attached Images

  6. #6

  7. #7
    brand new mba, not working :-(
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Are you talking there in the Blue loading bar on Safari those little lines? I have never seen that here on any Mac. Screen Shot takes it right off the card bypassing the screen, so sounds like some small hardware glitch with the Video GPU. Just a guess. Will let other users chime in also and see what they think.


    Does it do it other places or just there in Safari?

  8. #8
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    Hi, yep i'm talking about those thin white lines on the blue loading bar, they appear about 50 per cent of the time, on safari search.it seems to happen when the blue loading bar is taking a little longer to finish searching/loading. i'm using my iPhone 4s hotspot for internet access, which worked perfectly on my 2011 mba...thanks for the help so far.

  9. #9
    brand new mba, not working :-(

    Member Since
    Jun 17, 2012
    Posts
    1
    Hey PSHAYLOR,
    You need to run MBA software update. That should solve the issue.

  10. #10
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    Hi Boris thanks for that but this is the new mba, it was only released last week, surely there's no update yet ?

  11. #11
    brand new mba, not working :-(
    Deckyon's Avatar
    Member Since
    Apr 06, 2011
    Location
    Louisville, KY - USA
    Posts
    1,291
    Specs:
    MBP 17" 2011, 2.3GHz Intel Quad-Core i7, 8GB RAM, MacMini 2011, 2.7GHz Intel Dual-Core i7, 8GB RAM
    why not give it a try anyway!?!?
    MBP 17" 2011, 2.3GHz Intel Quad-Core i7, 8GB RAM, AMD Radeon HD 6750M 1GB RAM
    MacMini 2011, 2.7GHz Intel Dual-Core i7, 8GB RAM, AMD Radeon HD 6630M 256MB RAM
    iPhone 5S 64GB, iPad Air 2 128 GB LTE, iPod Nano Gen6 8GB, Apple TV 3 & 2

  12. #12
    brand new mba, not working :-(
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,184
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    Also, before just replacing it, make sure that you make an appointment with the Genius Bar and show it to them so that they know it's happening and log it internally..

    But since you are within that crucial 14 day return period, don't waste too much time trying to fix it. Get this one replaced and have them open the new one at the store itself and confirm that it doesn't have this problem before heading home..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  13. #13
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    Yeah thats what i thought,so its on the download now, it says its for mid 2012 models and that it improves graphics stability and flash performance, i noticed that when watching tv stuff on it, it pixelates a lot, so fingers crossed for the new software - 28 mins remaining on download, will report back then. many thanks!

  14. #14
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    Just to clarify, i have already taken one back to the store and this is the replacement, was fine in store, then same problem wen i got it home, it's possible it could be a problem with my iPhone 4s software, which i'm using as a hotspot....15 mins remaining on download...

  15. #15
    brand new mba, not working :-(

    Member Since
    Jun 15, 2012
    Posts
    9
    New version software now installed and the blue line has gone HOORAY!!! thanks a lot guys.(they clearly don't know about the update in my local mac store)

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. MBA earphones not working?
    By naivetiu in forum Apple Notebooks
    Replies: 2
    Last Post: 02-01-2014, 04:21 PM
  2. Replies: 0
    Last Post: 11-25-2012, 10:44 PM
  3. Brand new MBA 20GB missing off the SSD
    By patch5674 in forum Apple Notebooks
    Replies: 12
    Last Post: 07-30-2011, 07:00 PM
  4. Replies: 5
    Last Post: 06-02-2011, 02:09 PM
  5. Brand new MBA battery life indicator less than accurate
    By zseese in forum Apple Notebooks
    Replies: 1
    Last Post: 12-16-2010, 11:28 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •