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  1. #1
    i want to replace my 6month old macbook?

    Member Since
    Jan 03, 2012
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    Specs:
    MBP 15" 2.3 GHz, 4gb ram, OS 10.6.8. iPhone 3g, iPad 16GB WiFi
    i want to replace my 6month old macbook?
    hi.
    i want to replace my macbook pro, because of the problems i'm experiencing for 6months. I attempted fixing it once (they replaced the motherboard). But problems continue. now i want to replace it with a new one, but i'm not sure if they will, because i've been using it for 6months. Any ideas?

    Thank you.

  2. #2
    i want to replace my 6month old macbook?
    pigoo3's Avatar
    Member Since
    May 20, 2008
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    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by samowoman View Post
    hi.
    i want to replace my macbook pro, because of the problems i'm experiencing for 6months. I attempted fixing it once (they replaced the motherboard). But problems continue. now i want to replace it with a new one, but i'm not sure if they will, because i've been using it for 6months. Any ideas?

    Thank you.
    If you're still having problems (and you have Applecare remaining...which you should if it was a new computer...you get 12 months of Applecare)...keep taking it back to Apple until it's fixed!!!

    - Nick

    p.s. If the problems are related to a liquid spill...then that's a totally different problem.
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3
    i want to replace my 6month old macbook?

    Member Since
    Jan 03, 2012
    Posts
    6
    Specs:
    MBP 15" 2.3 GHz, 4gb ram, OS 10.6.8. iPhone 3g, iPad 16GB WiFi
    i don't want to get it fixed, i fixed it once. they changed the motherboard. i want to replace it.?


    there's no liquid spill, or drop / misuse etc. The problem was a damaging motherboard (not related with me). They changed it, but same problems started to occur again.

  4. #4
    i want to replace my 6month old macbook?
    pigoo3's Avatar
    Member Since
    May 20, 2008
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    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by samowoman View Post
    i don't want to get it fixed, i fixed it once. they changed the motherboard. i want to replace it.?
    I understand that! But your initial post says that the problems continue. You really don't have any other option than to let Apple continue to fix it. If after a number of tries (not just once) Apple cannot fix the problem...sometimes they will replace it with a new unit.

    Your only real option is to continue to let Apple attempt to fix it...until they give up (or it gets fixed). Your only other options are to:

    - throw the computer in the trash & buy another one
    - sell it on e-Bay for whatever cash you can get

    Since those two options are not realistic...you have to continue working with Apple until they fix it or replace it.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5
    i want to replace my 6month old macbook?
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
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    28,477
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    What are the issues with the computer?

  6. #6
    i want to replace my 6month old macbook?

    Member Since
    Jan 03, 2012
    Posts
    6
    Specs:
    MBP 15" 2.3 GHz, 4gb ram, OS 10.6.8. iPhone 3g, iPad 16GB WiFi
    slowness! (takes a minute or two, to open a photo in preview. can't shut down applications, i have to force quit everything)
    graphical issues. (screen freezes)
    loud noise, too much heat.

    these were my problems before they changed the motherboard, but they started again, a month after i got it back from the service.

  7. #7
    i want to replace my 6month old macbook?
    pigoo3's Avatar
    Member Since
    May 20, 2008
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    31,462
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by samowoman View Post
    slowness! (takes a minute or two, to open a photo in preview. can't shut down applications, i have to force quit everything)
    graphical issues. (screen freezes)
    loud noise, too much heat.

    these were my problems before they changed the motherboard, but they started again, a month after i got it back from the service.
    Those "problems" may not be hardware related...see the "Beachballs" link in my signature. Most of those problems (assuming there's not an actually hardware problem with the computer) can be eliminated via careful user practices.

    How much ram do you have...and how full is your hard drive?

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  8. #8
    i want to replace my 6month old macbook?

    Member Since
    Jan 03, 2012
    Posts
    6
    Specs:
    MBP 15" 2.3 GHz, 4gb ram, OS 10.6.8. iPhone 3g, iPad 16GB WiFi
    available: 343.69 GB

    processor 2.3 GHz Intel Core i7
    memory 4 GB 1333 MHz DDR3

  9. #9
    i want to replace my 6month old macbook?
    pigoo3's Avatar
    Member Since
    May 20, 2008
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    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by samowoman View Post
    available: 343.69 GB

    processor 2.3 GHz Intel Core i7
    memory 4 GB 1333 MHz DDR3
    Thanks for the info. With those specs. you should be fine.

    Unless there's truly a hardware issue (Apple already looked at it once)...the problems you're experiencing I think can be solved via adjusting user habits (did you read the "Beachballs" link in my signature).

    I would also add...that if user habits are the issue...getting another computer would not solve anything.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  10. #10
    i want to replace my 6month old macbook?

    Member Since
    Jan 03, 2012
    Posts
    6
    Specs:
    MBP 15" 2.3 GHz, 4gb ram, OS 10.6.8. iPhone 3g, iPad 16GB WiFi
    i never had any of these issues with my older mac (which i used for 6years). so i wouldn't think they're because of my using habits

    i read the beachballs article.
    for instance; the apps that are active now are safari, photoshop, itunes.
    I'm a photo/video artist and while i was buying i was told that i can edit 3 movies in finalcut, edit pictures in photoshop, and surf the web while listening my music all together at the same time without any slowness. in fact the apple guy tried to convince me to buy 2.2Ghz, because i wont need 2.3
    but now, i can't even import a photo to ps without a nervous breakdown!
    i don't know what, but something is obviously wrong not related with me.

  11. #11
    i want to replace my 6month old macbook?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
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    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I'm a photo/video artist and while i was buying i was told that i can edit 3 movies in final cut, edit pictures in photoshop, and surf the web while listening my music all together at the same time without any slowness. in fact the apple guy tried to convince me to buy 2.2Ghz, because i wont need 2.3
    What you described above is some fairly heavy usage especially if all that is going on at the same time. After reading your reply, it's my opinion your machine is under-powered for what you're using it for. Result: Slowness.

    The first thing to try is maxing out the memory in that machine. I believe your machine can take up to 8 GB (perhaps more, I would need the exact year and model number).

  12. #12
    i want to replace my 6month old macbook?

    Member Since
    Jan 03, 2012
    Posts
    6
    Specs:
    MBP 15" 2.3 GHz, 4gb ram, OS 10.6.8. iPhone 3g, iPad 16GB WiFi
    MacBookPro8,2
    version 10.6.8
    2011

  13. #13
    i want to replace my 6month old macbook?
    pigoo3's Avatar
    Member Since
    May 20, 2008
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    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by samowoman View Post
    i never had any of these issues with my older mac (which i used for 6years). so i wouldn't think they're because of my using habits
    - What model Mac did you have before?
    - What OS version were you running on it?
    - How much ram did it have?
    - Were you using this previous computer in exactly the same way as your new computer?

    I'm just throwing out ideas/suggestions based on what I hear...so that all possibilities are considered. There really are only two possibilities for the problem:

    1. There truly is a hardware problem with this computer (thus you MUST keep going back to Apple to fix it).
    2. Certain user habits are causing the issues...and getting another computer will not resolve this.

    If you feel that your MacBook Pro definitely has a hardware problem...you got to keep going back to Apple.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  14. #14
    i want to replace my 6month old macbook?
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    31,462
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    I definitely agree with what "chscag" mentioned above...more ram may help with your situation ("Beachballs" link mentions this)...especially considering the photo/video apps. you're running.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  15. #15
    i want to replace my 6month old macbook?
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
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    20,014
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Very heavy work indeed for a MacBook.

    For use with photo and video editing, purchased a Quad Core Mac Pro with 16GB of memory. Pretty heavy stuff what you describe.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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