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  1. #1
    Macbook dropped, trying to re-install OSX but won't read HDD
    cryingoutloud's Avatar
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    Macbook dropped, trying to re-install OSX but won't read HDD
    Hi, just dropped my macbook a couple foot onto a hard surface. It doesnt go past the screen with the apple logo and cog so I tried putting in the OSX disk and rebooting holding C, All goes well until it gets to the part where it asks to choose a place to install the software, the HDD doesnt show up.

    Any advice before I take it in to Apple?
    Many Thanks.

    Sean.
    mod save the Queen!

  2. #2
    Macbook dropped, trying to re-install OSX but won't read HDD
    cwa107's Avatar
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    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    I'd be willing to bet your hard drive just needs to be reseated to the connector. What revision of the MacBook is this? Plastic or aluminum? Approximate age?
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  3. #3
    Macbook dropped, trying to re-install OSX but won't read HDD

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    Sounds to me like you may have damaged your hard disk drive.

    It's unlikely that your had disk has become loose or dislodged from it's connector as they are normally screwed in to place - but it's always worth a check as you never know your luck.
    My Personal WebSite: www.helpdeskrules.co.uk - Follow me on Twitter: @helpdeskrules

  4. #4
    Macbook dropped, trying to re-install OSX but won't read HDD
    cwa107's Avatar
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    Quote Originally Posted by HelpdeskRules View Post
    Sounds to me like you may have damaged your hard disk drive.

    It's unlikely that your had disk has become loose or dislodged from it's connector as they are normally screwed in to place - but it's always worth a check as you never know your luck.
    On the plastic MacBooks, it's held in place by friction (rubber rails). It wouldn't be easy to do it, but it's possible to get it to dislodge enough from the SATA connector that it wouldn't be recognized.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  5. #5
    Macbook dropped, trying to re-install OSX but won't read HDD

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    Quote Originally Posted by cwa107 View Post
    On the plastic MacBooks, it's held in place by friction (rubber rails). It wouldn't be easy to do it, but it's possible to get it to dislodge enough from the SATA connector that it wouldn't be recognized.
    I guess it's true when people say that you learn something new every day!

    My Personal WebSite: www.helpdeskrules.co.uk - Follow me on Twitter: @helpdeskrules

  6. #6
    Macbook dropped, trying to re-install OSX but won't read HDD
    cwa107's Avatar
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    Quote Originally Posted by HelpdeskRules View Post
    I guess it's true when people say that you learn something new every day!

    It helps that I just finished replacing one for a customer with an early 2008 white MacBook last night
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  7. #7
    Macbook dropped, trying to re-install OSX but won't read HDD
    cryingoutloud's Avatar
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    Hi, its the black macbook, about 4 years old, plastic. I have taken out the harddrive via the white plastic tab and re-inserted it, also checked RAM. All looks ok, but still no luck. I'm guessing HDD is damaged, is there any point in trying to take it apart myself? Maybe something just came loose?

    Thanks again, sean.
    mod save the Queen!

  8. #8
    Macbook dropped, trying to re-install OSX but won't read HDD
    cwa107's Avatar
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    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by cryingoutloud View Post
    Hi, its the black macbook, about 4 years old, plastic. I have taken out the harddrive via the white plastic tab and re-inserted it, also checked RAM. All looks ok, but still no luck. I'm guessing HDD is damaged, is there any point in trying to take it apart myself? Maybe something just came loose?

    Thanks again, sean.
    The header that the drive seats into has a lead that runs to the system board. Theoretically, it could have come loose as well at that end. But that would require more substantial disassembly.

    Check out repair guides at:

    iFixit: The free repair manual
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9
    Macbook dropped, trying to re-install OSX but won't read HDD
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
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    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    And helpdeskrules is right - it could easily just be a bad hard drive. If that's the case, you won't know unless you replace it.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  10. #10
    Macbook dropped, trying to re-install OSX but won't read HDD

    Member Since
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    Quote Originally Posted by cryingoutloud View Post
    I'm guessing HDD is damaged, is there any point in trying to take it apart myself? Maybe something just came loose?
    Hard Disks tend to be air-tight as even something as small as a smoke particle can cause your hard disk to fail if it gets under the read/write head.

    A hard disk isn't generally repairable I'm afraid so if it is the hard drive then it's time for a new one.

    They can only handle so much shock and dropping it on the floor causes quite a lot of G-Force on your drive.

    Out of curiosity was it powered on or off when you dropped it?
    My Personal WebSite: www.helpdeskrules.co.uk - Follow me on Twitter: @helpdeskrules

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