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  1. #1
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems

    Member Since
    Jun 07, 2011
    Posts
    2
    Angry I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    Last week, at an official Apple Store, I upgraded my ram memory to 8 GB. Initially they had troubles to find the right memory (I purchased my MCP on 2010, so they said it was "old" and they needed a different ram memory than the one they are using right now). It took them almost 2 hours to do the upgrade and still the machine was kind of slow.

    Two days ago the machine just died: it did not even turn it on when I push the button.
    When it started up again, the following error log appear:


    Interval Since Last Panic Report: 76521 sec
    Panics Since Last Report: 1
    Anonymous UUID:

    Tue Jun 7 10:54:07 2011
    panic(cpu 0 caller 0x542003): "I/O Kit: Unrecoverable deadlock."@/SourceCache/xnu/xnu-1504.9.37/iokit/Kernel/IOService.cpp:1075
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x99123df8 : 0x21b510 (0x5d9514 0x99123e2c 0x223978 0x0)
    0x99123e48 : 0x542003 (0x5e0f9c 0x1 0x99123e78 0x1d02)
    0x99123e78 : 0x53e11a (0xfff2900 0x1 0xfff2904 0x5046b1)
    0x99123ee8 : 0x540218 (0xfbb4400 0x1 0x4 0xffffffff)
    0x99123f68 : 0x540491 (0xf211200 0x4 0x99123f88 0xf211200)
    0x99123f88 : 0x14db207 (0xf211200 0x0 0x0 0x1)
    0x99123fc8 : 0x2a06dc (0xf211200 0x0 0x10 0xec2c764)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.iokit.IOUSBMassStorageClass(2.6.5)@0x14d 8000->0x14e2fff
    dependency: com.apple.iokit.IOUSBFamily(4.1.8)@0x1390000
    dependency: com.apple.iokit.IOStorageFamily(1.6.2)@0x11d1000
    dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(2.6. 5)@0x14a6000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    10J869

    Kernel version:
    Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
    System model name: MacBookPro7,1 (Mac-F222BEC8)

    System uptime in nanoseconds: 8720188872114
    unloaded kexts:
    com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0x1441000, size 0x20480) - last unloaded 131896375657
    loaded kexts:
    com.devguru.driver.DevGuruRoot 0.5.0
    com.symantec.kext.SymAPComm 11.1.2f17
    com.parallels.kext.prl_vnic 6.0 11994.637263
    com.parallels.kext.prl_netbridge 6.0 11994.637263
    com.parallels.kext.prl_usb_connect 6.0 11994.637263
    com.parallels.kext.prl_hid_hook 6.0 11994.637263
    com.parallels.kext.prl_hypervisor 6.0 11994.637263
    com.avatron.AVExFramebuffer 1.1.0
    com.iospirit.driver.rbiokithelper 1.8.1
    com.avatron.AVExVideo 1.1.0
    com.symantec.kext.ips 3.2f8
    com.symantec.kext.internetSecurity 1.3.2f5
    com.apple.driver.AppleBluetoothMultitouch 54 - last loaded 604051184212
    com.apple.filesystems.msdosfs 1.6.3
    com.apple.driver.iPodSBCDriver 1.5.0
    com.apple.driver.AppleHWSensor 1.9.3d0
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.IOBluetoothSCOAudioDriver 2.4.0f1
    com.apple.driver.IOBluetoothA2DPAudioDriver 2.4.0f1
    com.apple.driver.IOBluetoothBNEPDriver 2.4.0f1
    com.apple.driver.AGPM 100.12.19
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.driver.AppleMikeyDriver 1.9.9f12
    com.apple.driver.AppleHDA 1.9.9f12
    com.apple.driver.AudioAUUC 1.54
    com.apple.driver.AppleUpstreamUserClient 3.5.4
    com.apple.driver.AppleMCCSControl 1.0.17
    com.apple.driver.AppleBacklight 170.0.34
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.1.6
    com.apple.driver.AppleIntelPenrynProfile 17
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
    com.apple.driver.AppleLPC 1.4.12
    com.apple.GeForce 6.2.6
    com.apple.driver.AppleUSBTCButtons 200.3.2
    com.apple.driver.AppleUSBTCKeyboard 200.3.2
    com.apple.driver.AppleUSBCardReader 2.5.8
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.iokit.IOAHCIBlockStorage 1.6.3
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleUSBHub 4.1.7
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.iokit.AppleBCM5701Ethernet 2.3.9b6
    com.apple.driver.AirPortBrcm43224 427.36.9
    com.apple.driver.AppleAHCIPort 2.1.5
    com.apple.driver.AppleUSBEHCI 4.1.8
    com.apple.driver.AppleUSBOHCI 4.1.5
    com.apple.driver.AppleEFINVRAM 1.4.0
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleACPIButtons 1.3.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.5
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClien t 105.13.0
    com.apple.security.sandbox 1
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
    com.apple.driver.IOBluetoothHIDDriver 2.4.0f1
    com.apple.driver.AppleMultitouchDriver 207.10
    com.apple.driver.DspFuncLib 1.9.9f12
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.IOSurface 74.2
    com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.iokit.IOAudioFamily 1.8.0fc1
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 1.9.9f12
    com.apple.iokit.IOHDAFamily 1.9.9f12
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleSMC 3.1.0d3
    com.apple.driver.IOPlatformPluginFamily 4.5.0d5
    com.apple.nvidia.nv50hal 6.2.6
    com.apple.NVDAResman 6.2.6
    com.apple.iokit.IONDRVSupport 2.2
    com.apple.iokit.IOGraphicsFamily 2.2
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.0f1
    com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
    com.apple.iokit.IOBluetoothFamily 2.4.0f1
    com.apple.driver.AppleUSBMultitouch 206.6
    com.apple.iokit.IOUSBHIDDriver 4.1.5
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.iokit.IOUSBMassStorageClass 2.6.5
    com.apple.driver.AppleUSBMergeNub 4.1.8
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.5
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBUserClient 4.1.5
    com.apple.iokit.IO80211Family 314.1.1
    com.apple.iokit.IONetworkingFamily 1.10
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.iokit.IOUSBFamily 4.1.8
    com.apple.driver.NVSMU 2.2.7
    com.apple.driver.AppleEFIRuntime 1.4.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 6
    com.apple.driver.DiskImages 289
    com.apple.iokit.IOStorageFamily 1.6.2
    com.apple.driver.AppleACPIPlatform 1.3.5
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
    Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.62f6
    Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
    Serial ATA Device: MAT****ADVD-R UJ-898
    USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
    USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
    USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
    USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
    USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000


    I just want to know if this error is due to hardware, because I live outside of the US and it will take me a while to come back so I can do something. Your help is highly appreciated because the MacBook Pro is still not very fast so I wonder if there is something else I should be looking for.

    Thank you!

  2. #2
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    IvanLasston's Avatar
    Member Since
    Feb 26, 2010
    Location
    Rocky Mountain High, Colorado
    Posts
    2,116
    Specs:
    1.8 GHz i7 MBA 11" OSX 10.8.2
    First - RAM by itself will not speed up a computer. What it helps with is if you run a lot of programs or use programs that use a lot of memory (video editing, high quality photo editing, lots of Virtual Machines) But if it takes you 10 minutes to render a video, and you don't go into swap, then RAM will not decrease the time it takes to render that video.

    You could double check and see if the RAM is seated correctly. You could also try to reset NVRAM and PRAM - in case the Apple store forgot to do it.
    Resetting your Mac's PRAM and NVRAM

  3. #3
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems

    Member Since
    Mar 09, 2011
    Posts
    751
    Specs:
    mbp 15 2009, mbp 13 2010
    could this be the wrong ram put in.
    how does the when you click apple > about this mac > memory looks like ?

  4. #4
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems

    Member Since
    Jun 07, 2011
    Posts
    2
    Ram Memory in the machine
    This is what is says:

    "8 GB 1067 MHz DDR2"

  5. #5
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    IvanLasston's Avatar
    Member Since
    Feb 26, 2010
    Location
    Rocky Mountain High, Colorado
    Posts
    2,116
    Specs:
    1.8 GHz i7 MBA 11" OSX 10.8.2
    That looks right for a 2010 MBP. You can check Mactracker - but it seems that they didn't go to 1333 until early 2011.

  6. #6
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    When in 2010 bc my 13"April 2010 MBP is DDR3

    EDIT And MacTracker says DDR3 from 2009 MBP I think they put the wrong RAM in there

    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  7. #7
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    My DEC 09 MBP has DDR3 4GB 1067 MHz unless thats a typo on the DDR2 there would be a problem.

  8. #8
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    quin's Avatar
    Member Since
    Dec 19, 2009
    Posts
    432
    Specs:
    MBP 13, 2.4, 8GB, 120GB SSD OCZ
    @TattoedMac, what annotation tools are you using... I don't remember arrows like that in Preview.

    Thanks

  9. #9
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    Quote Originally Posted by quin View Post
    @TattoedMac, what annotation tools are you using... I don't remember arrows like that in Preview.

    Thanks
    No its not preview. I use Skitch - Fast screen capture, image editing and sharing! to take screenshot, put my arrows in, upload to a photo sharing site and post on the forum all in one.

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  10. #10
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems

    Member Since
    Mar 09, 2011
    Posts
    751
    Specs:
    mbp 15 2009, mbp 13 2010
    In the US, I know the mid 2010 mbp uses ddr3, no doubt about it. Could it be
    different overseas? the link will show 2009 models also use ddr 3 if i am right.

    RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com

  11. #11
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by ycl1688 View Post
    In the US, I know the mid 2010 mbp uses ddr3, no doubt about it. Could it be
    different overseas? the link will show 2009 models also use ddr 3 if i am right.

    RAM Memory Upgrade: Dell, Mac, Apple, HP, Compaq. USB drives, SSD at Crucial.com
    No, the models are consistent in terms of specs and requirements across the board.

    I would guess that the Apple Store simply used the wrong type of modules.

    Personally, I would take the machine back and make them put the right modules in, or give me a refund.

    There are lots of good places to get memory from - and installation is normally very simple.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  12. #12
    I upgraded to 8 GB ram memory my Macbook Pro but now it is giving me problems
    GeoFan49's Avatar
    Member Since
    Nov 12, 2013
    Location
    Silicon Valley, SF Bay Area, California, USA
    Posts
    35
    Specs:
    15" MacBook Pro Core 2 Duo (Mid-2009) 2.53 GHz, 8 GB, 1 TB iPad 1 Wi-Fi iPad 3 Verizon 4G LTE
    I understand this is an old thread, but there is a physical difference between DDR2 and DDR3, so this must be a typo.

    DDR2 will not physically mount in a DDR3 slot.

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