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  1. #1
    My Experencine w/ macbook pro and Apple- Horrible

    Member Since
    May 17, 2011
    Posts
    14
    Bought macbook pro remanufactured from apple salesman.
    Told me perfect working order - JUST LIKE NEW!
    When I received it, can't get past registration when the keyboard doesn't work.

    So I drive 50 miles round trip at $4.35 a gallon to the Apple store for nothing.
    Told me send it back to the company if it doesn't work.

    Back home on the phone for over an hour, they can send me another piece of PONIES or give me ONLY $150.00 CREDIT TOWARDS NEW. Million dollar company can only give me pennies to buy new.

    Asked for at least iwork installed, can't give it to me but I can sure buy it for $79.00.

    Drove 20 miles to drop it off to Fedex!

    Home now with nothing and empty pockets!

    Just checked Amazon and $400.00 cheaper than what I paid!

  2. #2
    My Experencine w/ macbook pro and Apple- Horrible
    Dutchlimits's Avatar
    Member Since
    Dec 24, 2010
    Posts
    37
    Specs:
    MBP 17inch, Intel Core i7 2,6 Ghz (Boost: 3,2 Ghz), 8GB DDR3 1066Mhz, Nvidia GeForce 330M
    That sucks. Happy i bought a new one, never had any issue.

  3. #3
    My Experencine w/ macbook pro and Apple- Horrible
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    31,502
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Sorry...your experience is VERY atypical. The vast majority of folks with problems usually have their problems dealt with quickly & positively!

    I'm sure there's more to the story than we're hearing.

    Also...if you found the same computer on Amazon for $400 less...sounds like someone should have done a little more research before buying! Don't blame everything on Apple.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4
    My Experencine w/ macbook pro and Apple- Horrible
    RustProofCorn's Avatar
    Member Since
    Feb 21, 2010
    Location
    Utah
    Posts
    860
    I'm curios to know what u bought and for how much. Did u buy it from a real apple store or a authorized retailer? There is no return policy on a refurb?
    60% of the time it works every time.

  5. #5
    My Experencine w/ macbook pro and Apple- Horrible
    RustProofCorn's Avatar
    Member Since
    Feb 21, 2010
    Location
    Utah
    Posts
    860
    This is the op dudes only other thread. http://www.mac-forums.com/forums/app...-100-00-a.html

    Waste of time
    60% of the time it works every time.

  6. #6
    My Experencine w/ macbook pro and Apple- Horrible
    MYmacROX's Avatar
    Member Since
    Mar 17, 2009
    Posts
    3,626
    Specs:
    2008 15" MBP Yosemite, 2012 21.5" iMac Yosemite
    Quote Originally Posted by RustProofCorn View Post
    I'm curios to know what u bought and for how much. Did u buy it from a real apple store or a authorized retailer? There is no return policy on a refurb?
    THat's what I'm wondering because an "Apple Salesman" sounds like someone in the store and the Apple Stores don't sell refurbished. Only online or from certified Apple resellers. So, was this actually purchased in an Apple Store or somewhere else?
    64GB iPhone 6, 64GB iPad Air 2.

    Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.

  7. #7
    My Experencine w/ macbook pro and Apple- Horrible
    BrianLachoreVPI's Avatar
    Member Since
    Feb 24, 2011
    Location
    Maryland
    Posts
    3,733
    Specs:
    March 2011 15" MBP 2.3GHz i7 Quad Core 8GB Ram | Mid 2011 27" iMac 3.4 GHz i7 16 GB RAM 2 TB HDD
    Deleted - Rustproof had already posted - I should read a little more closely.

  8. #8
    My Experencine w/ macbook pro and Apple- Horrible
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    31,502
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by RustProofCorn View Post
    This is the op dudes only other thread. http://www.mac-forums.com/forums/app...-100-00-a.html
    Yupp...on top of it.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  9. #9
    My Experencine w/ macbook pro and Apple- Horrible

    Member Since
    May 17, 2011
    Posts
    14
    Bought from 1-800-apple
    I called 1-800-apple and bought from a salesman that told me it was a perfect all most new machine.

  10. #10
    My Experencine w/ macbook pro and Apple- Horrible
    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    Location
    In Denial
    Posts
    7,765
    Specs:
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Quote Originally Posted by velvetsan View Post
    I called 1-800-apple and bought from a salesman that told me it was a perfect all most new machine.
    I'm not accusing you or anything, but this does not add up.

    1) Apple has a no questions asked money back policy (I believe 14 days). I know, I've used it twice and never had a problem with getting a full refund including shipping.
    2) Apple refurbs carry the same warranty as new, so if you have a problem they will fix it

    Again, something doesn't add up here, or we're not getting the whole story.

    EDIT: I just checked on the Apple Store web site and their posted return policy is 14 days
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  11. #11
    My Experencine w/ macbook pro and Apple- Horrible
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Sorry to hear about your trouble. My experience was decidedly different. I ordered my 2006 MacBook Pro as a refurb from the Apple Store online. It arrived in "like new" condition. The only way to tell it from new was that it was in a plain brown box and the accessories weren't in their original wrappers. That machine was flawless during the 18 months I had it - I eventually sold it when I decided to get a brand new machine.

    With that said, I'm sorry to hear that you had so much trouble. It's unusual in my experience - as others have mentioned, Apple does have a no-questions asked return policy for 14 days from purchase. I would have thought that the Apple Store would have offered you that option.

    One of the nice things about purchasing refurbished is that they are typically gone over with a fine tooth comb by actual Apple employees, whereas the new units ship directly from the Foxconn factory where they're assembled. Otherwise, the warranty is exactly the same, so if you did have trouble, the Genius Bar should have offered to repair it.

    I think that your experience with retail employees is generally greatly enhanced by your comportment, specifically, keeping an even, reasonable tone and offering constructive options to rectify the situation amicably. I tend to wonder if there wasn't a personality clash in the store, just based on how you describe the situation. I guess my question is, did you blow your top?
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

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