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  1. #1
    MacBook Pro repairs, and Apple Stores

    Member Since
    Sep 28, 2007
    Location
    Seattle, WA
    Posts
    43
    Specs:
    MacBook Pro 17" Hi-Def/2GB RAM/250GB HD // iPhone 3Gs 16GB // iPod Classic 80GB
    MacBook Pro repairs, and Apple Stores
    The SuperDrive on my MBP died, and I took it to one of the local Apple Stores on Friday. They checked, saw that yeah, it was dead (DVD movie ejected; blank DVD-ROM not recognized; music CD ejected), and took it in for repairs.

    Apparently they didn't have that model of SuperDrive in stock, and it arrived yesterday.

    Is it normal for them to not keep stock of things like that in stock? Is it always their policy to take the machine in order to hold onto it until the stock comes in, instead of saying they need to order so the machine can be used until the parts are actually there and ready to be used?

    Another issue is that my workplace blocks the Apple Support page (not anything ELSE, just support), and the repair status page doesn't work very well on my iPhone, so checking on this is ....interesting.

    My MBP is my main machine for everything and I would like it back; if they'd told me they had to wait for parts, I wouldn't be irritated. (and I went to the first option I had for scheduling, too... well, second, but a 3AM appointment at the 59th Street store isn't really viable if I want to do anything at all the next day.)
    I was given the choice between creativity and sanity. I chose.... waffles!

  2. #2
    MacBook Pro repairs, and Apple Stores
    deus_ex_machina's Avatar
    Member Since
    Aug 06, 2004
    Location
    Tejas
    Posts
    1,713
    Specs:
    2GHz Mac Mini 2GB RAM 160GB 10.6.2 | MDD DP 1.25GHz G4 1.5GB RAM 10.4.11 | 233MHz iMac G3 10.3.9
    I haven't taken mine in to an Apple Store for repair, but if they're so backed up they scheduled an appointment at 3AM, they've got more problems than you think!

    The apple tech at work never seems to have parts either - he can only order parts if he has the serials or the machines in to work on them, so go figure.

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