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  1. #1


    Member Since
    May 04, 2009
    Posts
    59
    Specs:
    Macbook 13" 2.1 GHz
    Appointment at a Genius Bar
    So I booked an appointment at my local genius bar. It's to address the problem of the grey, hairline cracks appearing on the case of my MacBook, (i posted some pictures a while ago).

    Do you think these cracks are repaired under warranty? I'm still under the 1 year warranty, and hoping this isn't going to cost anything. If it does, I can live with it I guess.

    The cracks aren't a huge problem, it's just it's another oppurtunity for moisture to get inside the machine, so I'd like it repaired.

    Thanks !

  2. #2

    CrimsonRequiem's Avatar
    Member Since
    Jul 24, 2008
    Posts
    6,004
    Specs:
    MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB
    How did the cracks get there? It really depends how it happened. If it happened by itself then they probably will fix it.

    If you did something to it or someone else. IE someone stepped on your MB. Then they won't fix it for free.
    死神はリンゴしか食べない。

  3. #3


    Member Since
    May 04, 2009
    Posts
    59
    Specs:
    Macbook 13" 2.1 GHz
    i have no idea how the cracks got there, never dropped it. apparently its common? theyre just tiny hairline cracks that i noticed a while ago. ive seen a few pictures of them on the internet and some people have got theirs repaired, some havent.

  4. #4

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,947
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by cheese-g-romit View Post
    i have no idea how the cracks got there, never dropped it. apparently its common? theyre just tiny hairline cracks that i noticed a while ago. ive seen a few pictures of them on the internet and some people have got theirs repaired, some havent.
    It is a common problem and they shouldn't give you any trouble.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  5. #5


    Member Since
    May 04, 2009
    Posts
    59
    Specs:
    Macbook 13" 2.1 GHz
    Thanks
    I'm getting quite annoyed now. I decided to have a closer look at my MacBook, all over.

    I've found this little cracks all over the case, in random places.
    Under the Ethernet port, on the circle used to take the battery out, on the indent on the front of the laptop, used to open the lid, at the back of the laptop.
    The casing around the screen feels like it's coming off, if I tap it, near where it says MacBook, it makes a sound, and there's a gap where you can tell it's coming off.

    Here are some pics:

    this is the first set of cracks i noticed

    then the cracks went on further

    extremely bad picture, but these are the cracks under the ethernet port

    this is the raising of the case near the ports

    this is the raising of the back case

    Couldnt get a decent picture of the case around the screen coming off.
    It's bugging me because I didn't pay for this laptop to essentially fall apart!

  6. #6

    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    I have those same cracks. I just have not taken it into the Apple Store yet. There was a article floating around saying that Apple is secretly acknowledging that it is a problem and will fix it for free if under warranty. Usually the bottom casing isn't covered by warranty.
    Member Of The Month for December '08.
    It's only the internet!

  7. #7


    Member Since
    May 04, 2009
    Posts
    59
    Specs:
    Macbook 13" 2.1 GHz
    I'm gonna ask them to have a look at the casing around the screen as well, because that's worrying me. Feels like I could just pull it off!

  8. #8

    rogerinlondon's Avatar
    Member Since
    Sep 02, 2006
    Location
    London, England
    Posts
    398
    Specs:
    iMac Retina 5K 4GHz i7 24GB RAM MacBook Air 11-inch 1.6GHz 4GB RAM
    It is considered to be a fault and they will fix it reardless of if you are still in the warranty period or not.

  9. #9

    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    Those definitely look like the type of cracks that Apple has been fixing under warranty. I have a hand rest crack that I know Apple will fix, I just need to find the time to be parted with my Macbook

    June 2007
    July 2009

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