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  1. #1
    just received pbook but there's a scratch..

    Member Since
    Nov 10, 2004
    Location
    Toronto, Canada
    Posts
    108
    Specs:
    stock 17" 2.8ghz unibody mbp.
    just received pbook but there's a scratch..
    i just got my pbook today from the fedex guy i just opened and there's this blob i dunno looks like a chip or a scratch its about .5 cm wide and .2ish cm high its right above the release hing button

    i called apple and they said i should call tech support to arrange for an exchagne..

    but i dont want ot wait for the new one >< i hope i get to keep using it till they send me a new one hehe : )

  2. #2
    just received pbook but there's a scratch..
    rberry88's Avatar
    Member Since
    Jun 24, 2004
    Location
    Arlington Heights, IL USA
    Posts
    476
    Specs:
    17" Flat Panel iMac -15" 1.5GHz, 80GB HDD, 128MB ATI video card, 1GB RAM- PowerBook
    I would rather be without a computer for 2 days than get a brand new that is defective. Suck it up and call tech support, in the long run, the 2 days without a computer will surely be worth a scratch free Powerbook.
    Looking for a PowerMac G4 for $500 or less USD.

  3. #3
    just received pbook but there's a scratch..

    Member Since
    Nov 10, 2004
    Location
    Toronto, Canada
    Posts
    108
    Specs:
    stock 17" 2.8ghz unibody mbp.
    i ordered it online, do you think i can something call apple and get some form of letter of approval by them to go to an authorized dealer to get an exchange?

    rather than having to wait for them to ship a new one and i have to go thru the hassle of shipping the current one i got from them ><

    i'm going ot call later this afternoon about it..

  4. #4
    just received pbook but there's a scratch..
    rberry88's Avatar
    Member Since
    Jun 24, 2004
    Location
    Arlington Heights, IL USA
    Posts
    476
    Specs:
    17" Flat Panel iMac -15" 1.5GHz, 80GB HDD, 128MB ATI video card, 1GB RAM- PowerBook
    Did you buy it from Apple online or from an authorized seller of Apple computers? If you bought it from Apple online then call them and see if you can take it into the Apple store for exchange. If you bought it from an authorized seller (read: not Apple) then you would have to contact them for other options.
    Looking for a PowerMac G4 for $500 or less USD.

  5. #5
    just received pbook but there's a scratch..

    Member Since
    Nov 10, 2004
    Location
    Toronto, Canada
    Posts
    108
    Specs:
    stock 17" 2.8ghz unibody mbp.
    i bought it online.. and i live in canda.. we dont have an apple store ><

    but i did call customer serv. they're getting a fedex to pick it up and then they're gonna send me a new one...

  6. #6
    just received pbook but there's a scratch..
    rberry88's Avatar
    Member Since
    Jun 24, 2004
    Location
    Arlington Heights, IL USA
    Posts
    476
    Specs:
    17" Flat Panel iMac -15" 1.5GHz, 80GB HDD, 128MB ATI video card, 1GB RAM- PowerBook
    Oops, sorry. I didn't realize there were no Apple Stores in Canada. I'm glad it's all working out okay, like I said, it would be better to be without for a couple days than to live with it scratched.
    Looking for a PowerMac G4 for $500 or less USD.

  7. #7
    just received pbook but there's a scratch..

    Member Since
    Nov 10, 2004
    Location
    Toronto, Canada
    Posts
    108
    Specs:
    stock 17" 2.8ghz unibody mbp.
    yeah i'm glad they're willing to exchange it... i just hope they wont be complaining about me using the laptop though.. i use it at home to go online and all and i haven't installed anything. except for msn.. i can "uninstall" programs by deleting the folder its in right? i'm a recent switcher so i dunno a lot about mac osx

  8. #8
    just received pbook but there's a scratch..
    rberry88's Avatar
    Member Since
    Jun 24, 2004
    Location
    Arlington Heights, IL USA
    Posts
    476
    Specs:
    17" Flat Panel iMac -15" 1.5GHz, 80GB HDD, 128MB ATI video card, 1GB RAM- PowerBook
    Well, if you wanted to you could just insert the MacOSX Install CD that came with your 'book, restart/reboot the machine and hold the C key after you hear the chime. This will start up with the disc and you could do a clean install of the OS. It'll wipe it clean and put it back just like you got it.
    Looking for a PowerMac G4 for $500 or less USD.

  9. #9
    just received pbook but there's a scratch..

    Member Since
    Nov 10, 2004
    Location
    Toronto, Canada
    Posts
    108
    Specs:
    stock 17" 2.8ghz unibody mbp.
    Quote Originally Posted by rberry88
    Well, if you wanted to you could just insert the MacOSX Install CD that came with your 'book, restart/reboot the machine and hold the C key after you hear the chime. This will start up with the disc and you could do a clean install of the OS. It'll wipe it clean and put it back just like you got it.
    lol too late i sent it back already >< i miss my pbook

  10. #10
    iDVFH.
    Guest
    i have like 10 apple stores in my area..and canda doesn't have 1? lol why

  11. #11
    just received pbook but there's a scratch..

    Member Since
    Nov 10, 2004
    Location
    Toronto, Canada
    Posts
    108
    Specs:
    stock 17" 2.8ghz unibody mbp.
    we're canada.. everything is a bit slower up here lol jk jk well they're building an apple store in the summer of 05..

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