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  1. #1
    Apple not recognizing my serial number?
    ferritt's Avatar
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    Apple not recognizing my serial number?
    Hi,

    If this is posted in the wrong place please move as I'm not sure of the right area to post.


    I'm just filling in the apple up 2 date info to get my update disc of leopard but the site keeps coming back with a error saying my iMac serial cannot be recognized? I'm typing the exact 10 degit serial which is on the bottom of the stand. Before you ask I bout my iMac (white intel) 1 week before leopard came out. any ideas?

    cheers

  2. #2
    Apple not recognizing my serial number?
    bobtomay's Avatar
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    Click on the Apple - upper left, then on About This Mac - then More Info...
    Try using the serial # shown on the right side of the window.

    And am assuming you did register your Mac, right?
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  3. #3
    Apple not recognizing my serial number?

    Member Since
    May 13, 2005
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    2,410
    is it a referb? i swear my referb had a different # on the iMac that showed in "about this mac"

  4. #4
    Apple not recognizing my serial number?

    Member Since
    Oct 20, 2007
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    Same thing happened to me with a brand new iMac. Called Apple and they said it's just a delay in sync'ing their web sites for new macs and not to worry about it -- it will eventually be fixed. They had me fax in my Leopard upgrade request form instead of submitting thru the web.

  5. #5
    Apple not recognizing my serial number?
    Aptmunich's Avatar
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    If it is a white iMac, you can't have purchased it new 1 week before Leopard was released unless it was a refurb... (the silver/black/glass iMacs have been out a while now). I'm not sure if refurbs are eligible for free Leopard upgrades..

  6. #6
    Apple not recognizing my serial number?
    ferritt's Avatar
    Member Since
    Jan 30, 2007
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    Specs:
    15" MBP - 24" white iMac - 16gb white iphone3G - 20gb iPod colour
    It was not a refurb. I bought it from an apple reseller in the uk (PC World). Actual purchase date was 7/10/07. already checked on the up 2 date site and my iMac number matches the 24" 2.16GHz iMacs listed. I actually received it 1 week before leopard came out (sorry about confusion). My purchase date still qualifies for the upgrade tho.

    cheers

  7. #7
    Apple not recognizing my serial number?

    Member Since
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    PowerBook G4 15 inch 1.5 GHz, iMac
    A serial number is 11 characters

  8. #8
    Apple not recognizing my serial number?
    Wilcon's Avatar
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    Same as was said above I ended up faxing in an order due to it not showing up. They have it on record but the site doesn't update for whatever reason.
    There are 10 types of people in the world. Those who understand binary and those who don't.

    There are two types of IT problems in the world. PEBKAC and ID 10 T's.

  9. #9
    Apple not recognizing my serial number?
    ferritt's Avatar
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    15" MBP - 24" white iMac - 16gb white iphone3G - 20gb iPod colour
    Quote Originally Posted by Wilcon View Post
    Same as was said above I ended up faxing in an order due to it not showing up. They have it on record but the site doesn't update for whatever reason.
    I'll give em a call tomorrow

    cheers

  10. #10
    Apple not recognizing my serial number?
    Wilcon's Avatar
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    Oct 31, 2007
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    Good luck. It is definitely worth the upgrade.
    There are 10 types of people in the world. Those who understand binary and those who don't.

    There are two types of IT problems in the world. PEBKAC and ID 10 T's.

  11. #11
    Apple not recognizing my serial number?
    Aptmunich's Avatar
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    Quote Originally Posted by ferritt View Post
    It was not a refurb. I bought it from an apple reseller in the uk (PC World). Actual purchase date was 7/10/07. already checked on the up 2 date site and my iMac number matches the 24" 2.16GHz iMacs listed. I actually received it 1 week before leopard came out (sorry about confusion). My purchase date still qualifies for the upgrade tho.

    cheers
    Ah I see... good luck then, they should be able to sort you out asap by phone.

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