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  1. #1
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    Exclamation Brand new iMac x2 crashes
    Hi friends,

    I bought a new iMac a few weeks back. It kept crashing, so I took it back to the store. Something must have been seriously wrong , beyond repair, because they had to order another one for me.

    This iMac (3,2 Ghz, 16 RAM, 3 TB) arrived Friday. The first thing that happened when I turned it on was the alarm sounding, because the RAM wasnít properly installed. I had to take it all out and put them back in (never opened a computer before). I am only mentioning this, I do not think it has anything to do with the several crashes I have had during this weekend. They are not as frequent as they were with the first machine, but still. It turns itself of with no warning, goes into shell-mode (?) with a grey message in about 8 languages that something unexpected forced the machine to shut down (not the exact phrasing).

    I am really losing fate in this product. This is not what I expect from a brand new (and very expensive) Apple-computer. I think I already have spent more time, money (transporting) and frustration on it than one can reasonably expect, even if one is unlucky sometimes. My work is lagging behind (Iím a writer/photographer). The machine doesnít seem to be have been tested properly before it was sent to the market. Other small frustrations, like the migration assistant not working, I could have lived with (connected by thunderbolt, the iMac does recognize the source, a quite new MacBookPro, but after ca. 5 minutes, when the iMac can see the CONTENT of the MacBook, it disconnects immediately, and cannot get in touch anymore).
    But I can not live with the fact that it turns itself of/crashes like this, for no apparent reason and without any warning.

    I am not a computer-guy. The content of the crash-report means absolutely nothing to me. But maybe one of you guys can help. I would be very grateful

    Report:
    Anonymous UUID: F01F61B6-03AE-8DCF-DCA4-1EB17556CBDD

    Sun Feb 9 00:30:21 2014
    panic(cpu 3 caller 0xffffff80038dc19e): Kernel trap at 0xffffff80038c3aa2, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x00000007f04e6748, CR3: 0x000000002f999064, CR4: 0x00000000001606e0
    RAX: 0xffffff8003ed4a28, RBX: 0x0007feadf1a32000, RCX: 0xfffffecd80000000, RDX: 0xfffffeac80000000
    RSP: 0xffffff81d7bc3b10, RBP: 0xffffff81d7bc3c70, RSI: 0x000000002f92d6e8, RDI: 0xffffff802611cd40
    R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x00000007f04e66d0, R11: 0x0000000000000246
    R12: 0x0000000000000009, R13: 0x00000000000000e6, R14: 0x0007feadf1a32730, R15: 0xffffff802611cd40
    RFL: 0x0000000000010246, RIP: 0xffffff80038c3aa2, CS: 0x0000000000000008, SS: 0x0000000000000000
    Fault CR2: 0x00000007f04e6748, Error code: 0x0000000000000000, Fault CPU: 0x3

    Backtrace (CPU 3), Frame : Return Address
    0xffffff81cb445df0 : 0xffffff8003822f69
    0xffffff81cb445e70 : 0xffffff80038dc19e
    0xffffff81cb446040 : 0xffffff80038f3606
    0xffffff81cb446060 : 0xffffff80038c3aa2
    0xffffff81d7bc3c70 : 0xffffff800387720c
    0xffffff81d7bc3d50 : 0xffffff8003878bef
    0xffffff81d7bc3f20 : 0xffffff80038dc5dc
    0xffffff81d7bc3fb0 : 0xffffff80038f350b

    BSD process name corresponding to current thread: JavaApplicationS

    Mac OS version:
    13B42

    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide: 0x0000000003600000
    Kernel text base: 0xffffff8003800000
    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

    System uptime in nanoseconds: 26632427016604
    last loaded kext at 42347088113: com.apple.driver.AppleBluetoothHIDKeyboard 170.15 (addr 0xffffff7f85a42000, size 24576)
    last unloaded kext at 111122356016: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f85cb6000, size 8192)
    loaded kexts:
    com.apple.driver.AudioAUUC 1.60
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AGPM 100.14.11
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.5.3fc1
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.driver.AppleThunderboltIP 1.0.10
    com.apple.driver.AppleMikeyDriver 2.5.3fc1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleIntelHD5000Graphics 8.1.8
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleBacklight 170.3.5
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleIntelFramebufferAzul 8.1.8
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.GeForce 8.1.8
    com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.2.0f6
    com.apple.driver.AppleLPC 1.7.0
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.AppleUSBHub 650.4.4
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.4.0
    com.apple.driver.AppleSDXC 1.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
    com.apple.driver.AirPort.Brcm4360 800.21.45
    com.apple.driver.AppleAHCIPort 2.9.5
    com.apple.driver.AppleUSBXHCI 650.4.3
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.0
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleBluetoothHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.kext.triggers 1.0
    com.apple.driver.IOBluetoothHIDDriver 4.2.0f6
    com.apple.driver.AppleMultitouchDriver 245.13
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
    com.apple.driver.DspFuncLib 2.5.3fc1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.4fc11
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothFamily 4.2.0f6
    com.apple.iokit.IOSurface 91
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleThunderboltEDMSink 1.2.1
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.iokit.IOAcceleratorFamily2 98.7.1
    com.apple.AppleGraphicsDeviceControl 3.4.12
    com.apple.driver.AppleSMC 3.1.6d1
    com.apple.nvidia.driver.NVDAResman 8.1.8
    com.apple.iokit.IOAcceleratorFamily 98.7.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.2.0f6
    com.apple.driver.AppleHDAController 2.5.3fc1
    com.apple.iokit.IOHDAFamily 2.5.3fc1
    com.apple.driver.IOPlatformPluginFamily 5.5.1d27
    com.apple.iokit.IONDRVSupport 2.3.6
    com.apple.iokit.IOGraphicsFamily 2.3.6
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.driver.AppleUSBComposite 650.4.0
    com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
    com.apple.driver.CoreStorage 380
    com.apple.iokit.IOUSBUserClient 650.4.4
    com.apple.driver.AppleThunderboltNHI 1.9.2
    com.apple.iokit.IOThunderboltFamily 2.8.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 600.34
    com.apple.driver.mDNSOffloadUserClient 1.0.1b4
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.0
    com.apple.iokit.IOUSBFamily 650.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.10
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 21
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.8
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.corecrypto 1.0
    com.apple.kec.pthread 1
    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2
    Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3431554638424455352D474E2D4620
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
    Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.45)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    Thunderbolt Bus: iMac, Apple Inc., 23.10

  2. #2
    Brand new iMac x2 crashes
    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,675
    Specs:
    2013 MBA 13" - OS X 10.10.5
    You should take it back to the shop and request another computer.
    This looks like something is wrong with a hardware component.
    Knowing Apple, they will support you in this and will give you a new machine.

    Cheers ... McBIe
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  3. #3
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    Ok, thank you. Will do. Or if I can: get my money back. Going through this process 3 times is not very tempting. To buy a new computer that is actually working should not be like buying a lottery-ticket or something. M

  4. #4
    Brand new iMac x2 crashes
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,209
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    What java application are you running?

    And did you install the latest version of java?
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    Unfortunately, I don't know the answer to that question, Bobtomay (know of course that Java is a program, but do not see it under programs, am pretty computer illiterate, as you probaly have figured out already). But I did all the program-updates before I started working. Including Mavericks, as told (my older MacBookPro actually had a NEWER operating-system than my brand new iMac, found that strange)

  6. #6
    Brand new iMac x2 crashes
    Slydude's Avatar
    Member Since
    Nov 15, 2009
    Location
    North Louisiana, USA
    Posts
    8,552
    Specs:
    2.8 GHz MacBook Pro 10.10.2, 8 GB mem, iPhone 6+
    Not really strange at all. What has probably happened is that your other machine had been updated with the newest OS update (10.9.1). The new Mac has whatever OS was current at the time it shipped to the store. Given that it may have sat in the store for several weeks before purchase it's entirely possible that an OS update was released during that time and would not have been installed by the store.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  7. #7
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    Ok, fair enough Slydude. Still, this is the new iMacs, and I read somewhere that they were supposed to come with the new operation system, as both were introduced in October last year

  8. #8
    Brand new iMac x2 crashes
    Slydude's Avatar
    Member Since
    Nov 15, 2009
    Location
    North Louisiana, USA
    Posts
    8,552
    Specs:
    2.8 GHz MacBook Pro 10.10.2, 8 GB mem, iPhone 6+
    Apple is aware that this happens and has a remedy. In the past, when the OS was over $100 U.S. they had a policy where you qualified for a free update if the Mac was purchased within so many weeks/months of the new OS being announced.

    Since Mavericks was distributed for free you, should be able to simply log into the App Store and download it at no cost. No point doing that though until the crashing issue is resolved.
    Sylvester Roque Former Contributing Editor About This Particular Macintosh

    "Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling

  9. #9
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    I did that download first thing, and yup, the crashings are the real issue here

  10. #10
    Brand new iMac x2 crashes
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,262
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    The Java error BSD message may just be coincidental, it's hard to tell. What I would be more concerned about is the fact that the memory modules were not seated properly which is why you got the "beeping" sound when the iMac was first turned on. The crashing could actually be caused by bad memory or intermittent memory.

    I agree with member McBie, I would take it back to Apple and have them replace it once again. But this time, make them check the new machine out at the store before they release it to you. I know a 27" iMac is not exactly easy to carry, but fortunately the new iMacs are much lighter than the older models.

  11. #11
    Brand new iMac x2 crashes
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Is this a Stock machine out of the Box or was the Memory (RAM) Upgraded before you fired it up and got the beeps and then crashes?

  12. #12
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    It was upgraded from 8 to 16 RAM Dennis. Just had another crash

  13. #13
    Brand new iMac x2 crashes
    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,675
    Specs:
    2013 MBA 13" - OS X 10.10.5
    Then my suspicion is that one of the memory modules is malfunctioning.
    Suggest to take it back to the shop and ask for a new machine.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  14. #14
    Brand new iMac x2 crashes

    Member Since
    Feb 09, 2014
    Posts
    12
    It chrashes even when I am not doing anything wit it, but having dinner

  15. #15
    Brand new iMac x2 crashes
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Can I ask, who installed the 16GB RAM? What Shop did this and what brand is the RAM?

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