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  1. #1


    Member Since
    Aug 20, 2011
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    Help needed urgently!!!
    Im having my htc phone replaced first thing tomorrow morning due to a fault. I have some videos of my children at christmas that i need to upload to my imac. I have downloaded the software needed from the official htc website. My problem is that when trying to open this, i get the message "this movie cannot be opened" The file is not a movie.

    Any help or advice on how to get these videos on my mac would be appreciated because it will break my heart to lose them.

    Thanks

  2. #2

    Jaygray's Avatar
    Member Since
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    Are you unable to open the HTC software you downloaded or are you unable to open the pictures you are trying to transfer?

    What is the name of the file that you can not open?

  3. #3

    louishen's Avatar
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    Give us the filename and its extension
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  4. #4


    Member Since
    Aug 20, 2011
    Posts
    7
    Hi thanks for the reply. I have the videos on my phone and im trying to upload them to my imac.

    The file is setup_3.0.5551.exe

    Its a htc sync software program

    It seems its trying to open it on quicktime player but its not a video file.

  5. #5


    Member Since
    Apr 20, 2010
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    Can you move the files to a micro SD card within the phone..?

  6. #6


    Member Since
    Aug 20, 2011
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    7
    Quote Originally Posted by codda View Post
    Can you move the files to a micro SD card within the phone..?
    That may be a possibility, i would also like them saved on my mac.

  7. #7

    louishen's Avatar
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    You are trying to get files off that phone, and the htc site has led you to some sort of windows program

    Instead try and get into your phones drive using Bluetooth

    Transferring files to the HTC Desire and HTC Legend via Bluetooth | Brightpoint GB Blog
    Member of the Month September 2008 & August 2012 | Found advice useful? use the rep system

  8. #8


    Member Since
    Aug 20, 2011
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    7
    Quote Originally Posted by louishen View Post
    You are trying to get files off that phone, and the htc site has led you to some sort of windows program

    Instead try and get into your phones drive using Bluetooth

    Transferring files to the HTC Desire and HTC Legend via Bluetooth | Brightpoint GB Blog
    Can i send them via bluetooth to my mac?

  9. #9

    bobtomay's Avatar
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    Take 60 seconds to read through the link:

    Select OK. You will now be able to send and receive files to and from the HTC device via Bluetooth:
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  10. #10


    Member Since
    Aug 20, 2011
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    I cant find bluetooth on the mac. Where would i find this?

  11. #11


    Member Since
    Aug 20, 2011
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    That guide looks like it will work but i cant find bluetooth anywhere on the mac yet

  12. #12

    louishen's Avatar
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  13. #13


    Member Since
    Aug 20, 2011
    Posts
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    My mac does not have bluetooth!! Im back to square one its not looking good at all.

  14. #14

    louishen's Avatar
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    You just need a usb Bluetooth dongle

    Just USB Bluetooth into google
    Member of the Month September 2008 & August 2012 | Found advice useful? use the rep system

  15. #15

    RavingMac's Avatar
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    If all else fails, bring along a USB ThumbDrive and ask them if they will transfer the files from your phone to it.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

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