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Thread: iMac27 Dilema

  1. #1
    iMac27 Dilema

    Member Since
    Apr 20, 2011
    Location
    West Midlands, UK
    Posts
    2
    Specs:
    MacBook Pro 13, Mac Mini x86, iMac G4, Macintosh SE/30, almost every generation of iPod & an iPone 4
    iMac27 Dilema
    Hi guys, just registered today, although I've predominantly been a reader (lurker/guest) here for a while..

    Anyway, I have an issue I just cannot get my head around..

    My company sold a customer an iMac27, Core i7. The customer said it was the wrong specification and returned it.
    So, the company put it up for sale, brand new, but opened.
    Being a Mac owner I couldn't resist and bought it at a greatly reduced price and no sales tax. Win + win!

    I opened the box and set it up, it comes with the wireless keyboard and Magic Mouse, so I installed batteries into the keyboard and mouse and also dug through the documentation.

    My only concern was that the customer had perhaps put a password on this iMac.
    Well I powered it on and the folder icon appeared in the centre of the screen, so the customer erased the OS!

    I dug through the iMac packaging that contains the keyboard and mouse, there is documentation but no installation disk
    Well, my G5 skills kicked in and I then inserted my OSX Snow Leopard (Retail version) Disk
    I tried to make it boot from the CD but it wouldn't. I then connected a wired Mighty Mouse and wired keyboard and tried again

    The Apple logo came up but it doesn't boot off the installation disk. Plus, as the x86 iMac has no EFI access, I cannot eject my [beloved] OSX 10.6 install disk.

    No I don't want to have to send this back to Apple's Repair Centre to get this resolved, so I am hoping someone can advise me what I need to do to get OSX to install or eject the disk now nestled within the iMac!

    Help!

  2. #2
    iMac27 Dilema

    Member Since
    Mar 13, 2011
    Posts
    224
    Specs:
    2011 MacBook Air, i5 27" IMac, 2010 21.5" IMac, 2010 Mini, 2011 13" MBP, IPhone 4, Airport Extreme
    Just contact Apple @ they're website and request the install disk for your particular iMac.
    Should be no problem.

  3. #3
    iMac27 Dilema
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,245
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I don't know why the retail Snow Leopard disk did not work. It should have.

    Anyway, try the eject procedure that's shown in the following video to see if you can remove the DVD. LINK

    Once you get the disk out, contact Apple and ask if you can order an original set of disks for the machine. You'll need to supply them with the model number.

  4. #4
    iMac27 Dilema
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,480
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    With the Wired mouse plugged in, Press the power button and hold down the left button and keep it down. The DVD should eject.

  5. #5
    iMac27 Dilema

    Member Since
    Apr 20, 2011
    Location
    West Midlands, UK
    Posts
    2
    Specs:
    MacBook Pro 13, Mac Mini x86, iMac G4, Macintosh SE/30, almost every generation of iPod & an iPone 4
    Thanks guys, I'll give that a go and contact Apple UK and ask them for an install disk :¬)

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