My Apple Care Experience (Really Bad)

[Yamcha]

Apple Care Sucks

Hi Guys,

I sent my imac in for repair about one week ago, it had 3 dead pixels, yellow tint & flickering issues.

June 13th
I dropped off my iMac at the Apple Store on June 13th. The person told me it would take 48hrs to repair
June 16th
I called Apple to see if my iMac was ready, I told them that someone had told me 48hrs, he said it usually takes 7 days (told me to wait 7 days from 13th of june)
June 20th
Waited 7 Days.. I call once again to check the status, they tell me it will be done later today or tomorrow at the most.
June 21th
I call again, the person on the phone says it will take a few more days, I told him you guys first said 48hrs, then 7 days, I've done my part, I've waited patiently.. I requested for a refurbished one or new one.. He says he will talk to administration and call me back



Update

Thanks everyone for your feedback. The issue has been resolved finally. They replaced my iMac for a new one.. But I must say that I am very disappointed in Apple. This was one of the worst experiences I've ever had. The manager wasn't very nice at all.

I was actually thinking about going back to PC. I am happy that I got a replacement, it did take some arguing. Although this one also has a yellow tint, and its worse then the one I had before.

There is no way I'm going to Apple again for repair, so I'm just going to live with the yellow tint. But at least its dead pixel free.

 

[harryb2448]

Simple go back to Windows if you are so unhappy and upset.

And don't look for Dell service lol!

 

[schweb]

Did you ask why it was taking so long?

 

[TomTomTuning]

My Apple care experiences = GREAT!
This person = Inpatient

Yea, asking them why it's taking longer then normal would have been a good idea.

 

[pigoo3]

I'm going to post this everywhere... until I get my iMac back..

Posting here or on other Macintosh forums isn't going to motivate the repair guys that have your computer to work any faster.

Sounds to me that the folks that gave you these repair time estimates either are:

- really bad at estimating repair times
- they needed to order parts they didn't have on hand
- maybe 1 or more repair technicians were sick, on vacation, or unexpectedly quit
- somehow got a ton of computers to repair all at once...which threw off the whole schedule

Like "Schweb" mentioned...did you ask specifically why it was taking so long?

- Nick

 

[Yamcha]

They replaced my iMac for a new one.. But I must say that I am very disappointed in Apple. This was one of the worst experiences I've ever had. The manager wasn't very nice at all.

I was actually thinking about going back to PC. I am happy that I got a replacement, it did take some arguing. Although this one also has a yellow tint, and its worse then the one I had before.

There is no way I'm going to Apple again for repair, so I'm just going to live with the yellow tint. But at least its dead pixel free.