Results 1 to 8 of 8
  1. #1
    Seagate Freeagent Go drive not recognised by Mac

    Member Since
    Jan 02, 2010
    Posts
    4
    Seagate Freeagent Go drive not recognised by Mac
    I have a Seagate Freeagent Go 750GB that my Mac won't recognise. I can't afford to lose the contents. The drive was recognised until recently and is still seen by Disk Utility, but won't display a desktop icon to access the contents. I've run Disk Utility many times and it won't fix the problem. I've followed all the steps in the knowledgebase articles. I've tried to use Seagate's diagnostics software, but without success. I've followed all steps in their knowledgebase. Can you help? Purchased 26 May 2008, S/N 5QD375A2 P/N 9NK2A6-51 (though difficult to read as very small)

  2. #2
    Seagate Freeagent Go drive not recognised by Mac
    Chilbear's Avatar
    Member Since
    Jun 14, 2007
    Location
    Toronto
    Posts
    574
    Specs:
    2xiMac24 w Parallels 6 (1x White, 1x Aluminum), iPhone 3GS with iOS5
    Try this setting for the Finder

    Finder>Preferences>General and click on Hard Drive to show it on the desktop. Also in the Sidebar tab.

    If Disk Utility can see it is mounted. My rule of thumb is always format any drive on the machine it will be used on. Thumb drives also.

  3. #3
    Seagate Freeagent Go drive not recognised by Mac

    Member Since
    Jan 02, 2010
    Posts
    4
    Many thanks
    Many thanks for the suggestions. All of the tickboxes in the finder prefs and sidebar are selected. I tried this when I first had problems (sorry I forgot to mention this) and it made no difference. Disk Utility can see it, but it reports as unmounted. So I am rather at a loss still.

  4. #4
    Seagate Freeagent Go drive not recognised by Mac
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,002
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    G'day and welcome to the forums.

    Do you leave the drive attached all the time? Sometimes it is necessary for external hard drives to be spun down, and then connected. Keep us posted?

  5. #5
    Seagate Freeagent Go drive not recognised by Mac
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,477
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Also how is the drive formatted? FAT32, NTFS or OSX format?

  6. #6
    Seagate Freeagent Go drive not recognised by Mac

    Member Since
    Jan 02, 2010
    Posts
    4
    Hi,
    It's OSX formatted and is sometimes spun down and reconnected. I have found a trial copy of File Salvage that is currently finding the files on the drive (it looks successfully) so hopefully I can then back them up. Seagate's own diagnostics suggest all is well with the drive, but it just won't mount.

  7. #7
    Seagate Freeagent Go drive not recognised by Mac
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,477
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Just a heads up. I tried Filesalvage once. It found all my deleted files on a drive but the trial will recover unless you pay them for it.

  8. #8
    Seagate Freeagent Go drive not recognised by Mac

    Member Since
    Jan 02, 2010
    Posts
    4
    Many thanks indeed for the heads up. Yes, I am expecting exactly that. At least I will know that the files are recoverable at that stage. I am hoping that Seagate will come up with a simple solution, as I am sure this must be relatively common - no reply as yet, though. If they don't (they are likely in the first instance to refer me to their knowledgebase articles, which I have already scoured), then at least I will have exhausted most possibilities before parting with my $99. It's a shame that Mac's Disk Utility doesn't do the job it should, at least in regards to my case. Many thanks for your helpful reply.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Read only problem with Seagate Freeagent drive and time machine
    By mikey.b@gmx.com in forum Other Hardware and Peripherals
    Replies: 6
    Last Post: 10-14-2011, 02:23 AM
  2. Seagate FreeAgent for Mac
    By Nancycnval in forum OS X - Apps and Games
    Replies: 11
    Last Post: 07-05-2009, 04:21 PM
  3. Seagate Freeagent Pro External Drive - Help
    By The_Grudge in forum Other Hardware and Peripherals
    Replies: 2
    Last Post: 01-10-2008, 10:18 AM
  4. Seagate Freeagent
    By milessthomas in forum Other Hardware and Peripherals
    Replies: 4
    Last Post: 10-11-2007, 07:27 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •