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Thread: New iMac Blues

  1. #1
    New iMac Blues

    Member Since
    Apr 30, 2008
    Posts
    7
    Question New iMac Blues
    The problem: I order a new iMac, fully configured, from the online Apple Store Monday, April 21st. Exactly one week later, April 28, the very day that my new iMac arrives via FedEx, I go to the Apple website only to find that, lo and behold, Apple has come out with a new, even better iMac.

    I have heard some people on here say that they have purchased iMacs recently (from a physical Apple Store, I assume) and were able to exchange for the new ones. In my case, though, since I ordered from the online Apple Store, wouldn't it be different? I notice that the Apple site says that configure-to-order items can not be returned under any circumstances unless they are dead on arrival.

    The iMac has not yet been removed from its box. Is it possible that they might make an exception given my circumstances and let me return the iMac and get the new one, or should I just go ahead and open it? Is there any precedent for this kind of thing?

    I'm guessing that I'm out of luck.

    I'm not going to be that upset if I can't return it, by the way. It's still a pretty nice machine.

  2. #2
    New iMac Blues
    D3v1L80Y's Avatar
    Member Since
    Feb 02, 2004
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    PA
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    12,456
    Specs:
    MacBook
    Quote Originally Posted by oldhomehaibane View Post
    The problem: I order a new iMac, fully configured, from the online Apple Store Monday...I notice that the Apple site says that configure-to-order items can not be returned under any circumstances unless they are dead on arrival.
    Quote Originally Posted by Apple
    Please note that Apple does not permit the return of or offer refunds for the following products:

    * Product that is custom configured to your specifications, including personalized products
    Indeed, it does.
    I'm guessing that I'm out of luck.
    Indeed, you are.
    No worries, though. You still have an extremely capable and well-built machine.
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  3. #3
    New iMac Blues
    slinki's Avatar
    Member Since
    Oct 14, 2007
    Location
    Northern Ireland
    Posts
    144
    Specs:
    24" iMac, 2.8GHz Core 2 Extreme, 500+500GB HD, 4GB RAM, OSX 10.5.1
    I would most definitely ASK!

  4. #4
    New iMac Blues
    Waterpolo820's Avatar
    Member Since
    Jan 27, 2008
    Location
    the OC, SoCal
    Posts
    536
    Specs:
    2x 2.2 C2D MBP 15", 3x Mac Classic, Mac Mini, iPhone 3G, Clamshell
    Yea, it never hurts to ask!!

    I think someone here did the same thing with a macbook pro and all he/she had to do was pay a 15% restocking fee. So maybe you'll be lucky like them, and even if not then you still have a very good machine!

  5. #5
    New iMac Blues
    Alexis's Avatar
    Member Since
    Apr 20, 2006
    Posts
    2,255
    Specs:
    Al iMac 20" 2.4Ghz Intel Core 2 Duo
    What country are you in?

    If you're in the UK you have 7 days to return a completely unopened product for a full refund, although you will have to pay carriage back.

    The disclaimer on the site makes it sounds like you're in the US though?

  6. #6
    New iMac Blues
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,477
    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Is your iMac a 20" or 24"? Are you heavy into gaming?

    I agree with DB, yours is a fine and capable machine.

  7. #7
    New iMac Blues
    powermacj7's Avatar
    Member Since
    Mar 22, 2007
    Location
    NY NY
    Posts
    403
    Specs:
    iMac Duo White
    Your computer is still going to rock, although you have a 90 day return policy, and as someone mentioned, you may have to pay a restocking fee.
    I returned a ibook once when they came out with a new model, and Apple did not argue with me, they returned it and I accepted a new model.

  8. #8
    New iMac Blues

    Member Since
    Apr 30, 2008
    Posts
    7
    Quote Originally Posted by powermacj7 View Post
    Your computer is still going to rock, although you have a 90 day return policy, and as someone mentioned, you may have to pay a restocking fee.
    I returned a ibook once when they came out with a new model, and Apple did not argue with me, they returned it and I accepted a new model.
    Did you order it online, though? Was your iBook customized? I see no mention on the Apple website of a 90-day return policy for customized items ordered from the online Apple Store. In fact, it seems that the opposite is the case. Keep in mind also that I have opened the iMac and set it up. I am typing this message right now on my new iMac.

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